At a Glance
- Tasks: Manage international accounts and deliver exceptional customer service while driving commercial growth.
- Company: Dynamic hospitality company with a focus on relationship management.
- Benefits: Competitive salary, commission, pension scheme, and ongoing training opportunities.
- Other info: Enjoy a supportive environment with clear career progression and mental health support.
- Why this job: Build strong partnerships and travel internationally while making a real impact in hospitality.
- Qualifications: Experience in customer service or account management, with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 9am to 5pm
Location: Office based in Lympne, with international travel approximately once every other month
Salary: Competitive basic salary plus commission
Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets. This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.
The Role
You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.
We can only accept candidates who have the full right to work in the UK. With the company location, you must have a full driving licence with access to your own vehicle.
Key Responsibilities
- Manage your own sales territory and act as the primary contact for all accounts within your region
- Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
- Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
- Identify opportunities for upselling, cross selling and account growth
- Collaborate closely with internal teams to ensure smooth order processing and delivery
- Maintain accurate and up-to-date CRM records, documenting all client interactions
- Travel periodically to visit customers, attend trade events and support commercial activity
- Contribute towards individual and team performance targets
Skills & Experience
- Previous experience in customer service, account management or hospitality sales is desirable
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Highly organised, with strong attention to detail and the ability to manage multiple priorities
- Proactive and confident in identifying opportunities to add value and drive growth
- Comfortable working independently while managing an international customer portfolio
- Willing to travel internationally on a periodic basis
- Confident using CRM systems and Microsoft Office
Benefits
- Company pension scheme with life insurance and income protection
- Holiday entitlement that increases with length of service
- Annual profit share scheme
- Employee Assistance Programme and mental health support
- Ongoing training, development and clear opportunities for career progression
Account Manager. Job in Hythe LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer that values customer-focused professionals in the hospitality sector. Our office in Lympne offers a supportive work culture with competitive salaries, a comprehensive benefits package including a pension scheme and mental health support, and ample opportunities for career growth through ongoing training. With the added excitement of international travel, you will have the chance to build meaningful relationships with clients across Europe and Africa, making your role both rewarding and impactful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager. Job in Hythe LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show them you understand their market and can bring value to their international accounts. Tailor your answers to highlight your customer-first mindset and relationship management skills.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with managing international accounts. Use specific examples that demonstrate your ability to deliver outstanding customer service and drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Manager. Job in Hythe LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and account management experience, as well as any relevant hospitality roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your international experience and relationship management skills.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application is clear and professional. We love candidates who can communicate effectively, so pay attention to your language and structure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Accounts
Before the interview, research the company’s existing international accounts, especially in Europe and Africa. Familiarise yourself with their key clients and any recent news or developments in the hospitality sector. This will show your genuine interest and help you discuss how you can contribute to managing and growing these relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service excellence. Think of specific situations where you went above and beyond for a client or successfully resolved a challenging issue. This will demonstrate your customer-first mindset, which is crucial for the Account Manager role.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple accounts and priorities, be ready to discuss how you stay organised. Share tools or methods you use to keep track of client interactions and ensure timely follow-ups. Mentioning your experience with CRM systems will also be a plus!
✨Be Ready to Discuss Travel
As the position involves periodic international travel, be prepared to talk about your flexibility and willingness to travel. You might want to share any previous experiences where you managed travel effectively while maintaining strong client relationships. This will reassure them that you’re up for the challenge!
