At a Glance
- Tasks: Manage customer accounts and provide exceptional support in a dynamic 24/7 environment.
- Company: Innovative business in Derby focused on growth and customer satisfaction.
- Benefits: Competitive salary, excellent bonus scheme, and genuine progression opportunities.
- Other info: Flexible shifts with a supportive team culture.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and experience in customer service and relationship building.
The predicted salary is between 30000 - 30000 £ per year.
SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for an Account Manager. This role is exclusive with SF, so please apply through us if you are interested.
About the Role
As part of the company’s continued expansion, the business is developing a 24-hour, 7-day customer support and outreach function to ensure customers receive an exceptional level of service at all times. The department will operate on a rotating shift basis:
- 6am - 2pm
- 2pm - 10pm
- 10pm - 6am
With up to three people per shift, flexibility around working patterns and weekend coverage will be essential as the team continues to grow. This role combines customer service, account management, relationship building, and subtle consultative sales, working with existing and warm customers rather than cold leads.
Key Responsibilities
- Using the CRM system to manage and contact existing and warm customers from a service-led perspective
- Contacting customers who have abandoned orders to understand concerns and support them in completing their purchase confidently
- Engaging with customers whose subscriptions are nearing expiry and promoting the benefits of renewing
- Informing and educating customers about upcoming product launches while gathering valuable feedback
- Guiding customers through the sales process for newly launched products
- Building strong customer relationships to naturally identify upselling opportunities
- Delivering excellent customer support as part of a 24/7 customer service operation
We Are Looking For
- Strong experience in objection handling and problem solving
- A hands-on and thorough approach to work
- Excellent communication and relationship-building skills
- Strong customer service and administrative experience
- IT literate and confident using CRM systems and software
- A team player with a flexible approach to shifts and weekend working
Why Apply?
- Join a business in an exciting period of growth
- Genuine progression and development opportunities
- Be part of building a new 24/7 customer support function
- Competitive earning potential with an excellent bonus structure
- Work within an innovative and rewarding healthcare-focused environment
Account Manager. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative company in Derby that prioritises employee growth and offers a competitive salary with an excellent bonus scheme. With a focus on building strong customer relationships and providing exceptional service, you'll thrive in a supportive work culture that values flexibility and teamwork. This is a unique opportunity to be part of a new 24/7 customer support function, ensuring you play a key role in the company's exciting expansion while enjoying meaningful career development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Show them you’re not just another candidate, but someone who genuinely wants to be part of their innovative team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through us! We’ve got exclusive access to this Account Manager role and can help you stand out from the crowd. Let’s get you that dream job together!
We think you need these skills to ace Account Manager. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your customer service experience and any relevant CRM skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our innovative approach. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:Since we value strong objection handling and problem-solving abilities, include examples in your application that demonstrate how you've successfully navigated challenges in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exclusive opportunity with SF Recruitment.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service and relationship building, prepare specific examples from your past experiences where you've excelled in these areas. Think about times when you handled objections or solved problems for customers, as these will be key points of discussion.
✨Be Ready for Shift Flexibility Questions
Given the rotating shift structure, be prepared to discuss your availability and flexibility. Highlight any previous experience working shifts or in dynamic environments, and express your willingness to adapt to the needs of the team.
✨Engage with the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, the new 24/7 support function, and how you can contribute to its success. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
