At a Glance
- Tasks: Provide top-notch technical support and perform routine maintenance checks for customers.
- Company: Join a friendly, award-winning IT support company with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and generous leave policies.
- Other info: Ongoing training, progression opportunities, and a fun work environment await you.
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: 2+ years in 2nd Line support with strong troubleshooting and communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role:
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role‑specific training is available through Microsoft Learn.
Skills and Experience:
- At least 2 years experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician. Job in Crow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a supportive and collaborative work environment for 2nd Line Support Technicians. With a strong focus on employee growth, ongoing training, and a generous benefits package including profit share, private medical insurance, and hybrid working options, we prioritise the well-being and development of our team members. Join us to be part of a friendly culture that celebrates achievements and fosters career progression in a company recognised as one of the best places to work.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician. Job in Crow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Be ready to share specific examples of how you've solved problems in the past. We want to see your passion for helping customers shine through!
✨Tip Number 3
Don’t forget to research the company culture! Trusted Technology Partnership values a positive work environment, so show us how you fit into that vibe. Share your thoughts on teamwork and collaboration during the interview.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace 2nd Line Support Technician. Job in Crow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your relevant experience, especially in IT troubleshooting and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:As a 2nd Line Technician, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. We love candidates who can convey technical information in an approachable way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with Microsoft Endpoint Configuration Manager, Windows 11, and SonicWall Firewalls. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered outstanding customer service in the past. Think about specific situations where you resolved issues or helped customers feel valued. This will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. You might be asked to walk through a technical issue you've resolved before. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
