At a Glance
- Tasks: Provide top-notch IT support and manage customer queries efficiently.
- Company: Join a fast-growing, award-winning tech company in Whiteley.
- Benefits: Enjoy competitive salary, 25 days holiday, and a fun breakout room.
- Other info: Great career development opportunities and a progressive work environment.
- Why this job: Be part of a supportive team and make a real impact in tech.
- Qualifications: Experience with ITIL service desk and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks.
Who is Tailor Made Technologies
Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.
Benefits of working for Tailor Made Technologies
- A competitive salary.
- Training opportunities set out with a clear training structure.
- Progressive working environment with access to voice your opinions to decision makers.
- 25 days holiday plus bank holidays.
- Birthday day.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Company Pension.
- A brilliant breakout room which provides a free breakfast and a pool table.
Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer
- To provide excellent customer care and support through efficient and organised ticket management.
- Providing first response fixes to customers via the phone, face to face, or email.
- Providing resolution to incidents, requests, and appropriately escalating all others.
- Ticket triage assessing ticket priorities and escalating when required.
- Liaising with third parties and customers with regards to incident resolution and requests.
- Handling customer requests and escalating according to company procedures.
- Manage work queues and prioritise events, ensuring compliance with SLAs.
- Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.
- Work efficiently and productively to achieve and exceed SLAs and KPIs.
Your Previous Experience
- Experience with how an ITIL service desk runs.
- Active Directory configuration and administration.
- An understanding of Group Policy.
- General networking skills.
- An understanding of DNS.
- Good understanding of Office 365.
- Good understanding of Microsoft Azure.
- An understanding of Microsoft Intune.
Essential Skills
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record of achieving.
- Team player.
- Self‑motivated and proactive.
- Ability to be resilient and to work under pressure.
2nd Line Support Engineer. Job in Whiteley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Tailor Made Technologies is an exceptional employer located in Whiteley, offering a dynamic and supportive work environment for 2nd Line IT Service Desk Engineers. With a strong team ethos, competitive salary, and comprehensive training opportunities, employees are empowered to grow their careers while enjoying benefits like 25 days of holiday, a birthday day off, and a vibrant breakout room. Join us to be part of a forward-thinking company that values your input and fosters professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer. Job in Whiteley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at Tailor Made Technologies on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Active Directory, Office 365, and other relevant tools. We want to see that you’re not just a great communicator but also technically savvy!
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled challenging situations or provided excellent support in the past. Tailor Made Technologies values a results-driven attitude, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Tailor Made Technologies.
We think you need these skills to ace 2nd Line Support Engineer. Job in Whiteley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer support skills and any relevant IT knowledge, especially around ITIL, Active Directory, and Office 365.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the 2nd Line Support Engineer role. Share specific examples of how you've provided excellent customer care and resolved IT issues in the past.
Show Your Personality:We love a bit of personality! Don’t be afraid to let your character shine through in your application. We want to see how you’d fit into our team and contribute to our positive working environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ITIL service desks, Active Directory, and Office 365. Tailor Made Technologies will be looking for someone who can demonstrate a solid understanding of these areas, so be ready to discuss your experience and any relevant projects.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for customers. Prepare to share specific situations where your communication skills made a difference, whether over the phone, via email, or face-to-face.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you would handle various support situations. Practice articulating your thought process clearly, focusing on how you prioritise tasks and manage incidents while ensuring compliance with SLAs.
✨Demonstrate Team Spirit
Tailor Made Technologies values teamwork, so be prepared to discuss how you collaborate with others. Share examples of how you've worked effectively in a team environment, supported colleagues, and contributed to achieving common goals.
