At a Glance
- Tasks: Provide 2nd line support for server infrastructure and troubleshoot issues.
- Company: Join a dynamic team in a hybrid work environment in London.
- Benefits: Competitive pay, flexible working, and opportunities for skill development.
- Other info: Collaborate with senior engineers and grow your career in a supportive setting.
- Why this job: Enhance your tech skills while making a real impact on system stability.
- Qualifications: Experience in 2nd line support and knowledge of Windows Server environments.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid / UK-based
Contract Length: 6 months
IR35 Status: Outside IR35
Overview
We are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies. You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment.
Key Responsibilities
- Provide 2nd line support for physical and virtual server environments
- Monitor system performance, investigate issues, and carry out troubleshooting across backend infrastructure
- Support and maintain Windows Server platforms (basic Linux exposure beneficial)
- Assist with server upgrades, patching, and migration activities (Windows & SQL Server)
- Support core services including Active Directory, DNS, DHCP, and Group Policy
- Work with monitoring tools to ensure system availability and performance
- Assist in maintaining security standards and compliance requirements
- Collaborate with senior engineers and other teams on infrastructure improvements
- Contribute to documentation, runbooks, and standard operating procedures
Key Skills & Experience
- Experience in a 2nd Line Support or similar infrastructure support role
- Working knowledge of Windows Server environments
- Basic understanding of Active Directory, DNS, DHCP and Group Policy
- Experience troubleshooting server, application, or infrastructure issues
- Awareness of backend systems and how they interact with frontend services
- Exposure to SQL Server (support, basic queries, or maintenance tasks)
- Familiarity with monitoring tools and alerting systems
- Understanding of security and compliance in regulated environments (desirable)
- Exposure to cloud platforms such as Azure or AWS (beneficial but not essential)
- Basic scripting knowledge (PowerShell or similar) is a plus
2nd Line Support Engineer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth and skill enhancement in a supportive environment. Join us in London to be part of a team that values your contributions and encourages continuous learning in the dynamic field of IT infrastructure.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in infrastructure roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with Windows Server and troubleshooting. Real-life examples will make you stand out.
✨Tip Number 3
Don’t just apply anywhere; apply smart! Use our website to find roles that match your skills and interests. Tailor your approach to each job, highlighting your experience with Active Directory, DNS, and any cloud platforms you've dabbled in.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace 2nd Line Support Engineer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and infrastructure. Use keywords from the job description to show we’re a match!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about this role and how your skills align with what we’re looking for.
Show Off Your Technical Skills:Don’t forget to mention your experience with Windows Server, Active Directory, and any cloud platforms. We want to see your technical prowess!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s quick and ensures your application lands in the right hands!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've monitored system performance and tackled infrastructure issues. Think of a couple of scenarios where you had to think on your feet and how you ensured platform stability.
✨Familiarise Yourself with Compliance Standards
Since this role involves working in a regulated environment, it’s crucial to understand security standards and compliance requirements. Brush up on any relevant regulations and be prepared to discuss how you’ve maintained compliance in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for monitoring, or their approach to server upgrades. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
