At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and mentor 1st Line Engineers.
- Company: Join a top-tier Managed Service Provider with a stellar reputation.
- Benefits: Competitive salary, hybrid working, training opportunities, and a supportive team culture.
- Other info: Immediate start available; apply now to join a dynamic team!
- Why this job: Work with diverse technologies and make a real impact in client environments.
- Qualifications: 2+ years in 2nd Line IT Support, strong communication skills, and a passion for learning.
The predicted salary is between 38000 - 38000 £ per year.
We are currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit.
The Role
As a 2nd Line Service Desk Engineer, you will play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You will be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments.
Key Responsibilities
- Resolve 2nd line and escalated IT support tickets within SLA
- Troubleshoot issues across infrastructure, cloud, and end-user environments
- Provide on-site support during scheduled client visits
- Monitor and resolve alerts from system monitoring tools (NOC tickets)
- Communicate effectively with end-users and stakeholders throughout ticket lifecycle
- Maintain accurate documentation and update knowledge base articles
- Identify recurring issues and contribute to long-term solutions
- Work closely with third-party vendors to resolve technical issues
- Support and mentor 1st Line Engineers
- Stay up to date with emerging technologies and cyber security trends
What We’re Looking For
- Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP)
- Strong customer-facing and communication skills
- Experience providing face-to-face client support
- Solid technical experience across:
- Windows Server (On-Prem & Azure)
- Active Directory, Group Policy, Office 365 & SharePoint
- Microsoft Exchange
- Virtualisation (Hyper-V, VMware, WVD)
- Backup & Disaster Recovery solutions
- Cyber Security (MFA, EDR, AV, Incident Response)
- Networking (TCP/IP, DNS, DHCP, LAN/WAN)
- Windows & macOS environments
- Experience supporting mobile devices
- Strong troubleshooting and problem-solving ability
- Passion for learning and gaining certifications
Why Apply?
- Join a top-tier MSP with a strong industry reputation
- Exposure to a wide variety of technologies and client environments
- Clear opportunities for training, certifications, and progression
- Hybrid working model with a mix of office, remote, and client interaction
- Supportive, collaborative team culture
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
2nd Line Service Desk Engineer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading Managed Service Provider in London, renowned for its premium IT services and commitment to employee development. With a supportive and collaborative team culture, you'll benefit from a hybrid working model that balances remote work with client interactions, alongside clear pathways for training and career progression. This is an excellent opportunity for those looking to thrive in a dynamic environment while working with cutting-edge technologies.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Windows Server, Active Directory, or any of the other key technologies mentioned, make sure to highlight that in conversations. Demonstrating your expertise can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Service Desk Engineer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2+ years in a 2nd Line IT Support role and any relevant technologies you've worked with, like Windows Server or Active Directory.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved escalated issues or provided excellent client support in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in face-to-face support.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and cloud services. Be ready to discuss specific scenarios where you've resolved issues or improved processes, as this will show your hands-on experience.
✨Show Off Your Customer Skills
Since this role involves client-facing work, practice how you communicate complex technical issues in simple terms. Think of examples where you've successfully managed client expectations or turned a challenging situation into a positive outcome.
✨Prepare for Scenario Questions
Expect questions that put you in real-world situations, like troubleshooting an escalated ticket or dealing with a difficult client. Prepare by thinking through your problem-solving process and how you would approach these challenges.
✨Demonstrate Your Passion for Learning
The company values continuous improvement, so be ready to talk about any recent certifications or courses you've taken. Share your thoughts on emerging technologies and how you stay updated on industry trends, showing that you're proactive about your professional development.
