At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for our customers.
- Company: Join a friendly, award-winning tech company with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and health benefits.
- Other info: Ongoing training, progression opportunities, and a fun work environment await you.
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: 2+ years in 2nd Line support with strong troubleshooting skills.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
Skills and Experience
- At least 2 years experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line IT Support Technician. Job in Crow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a supportive and collaborative work environment for 2nd Line IT Support Technicians. With a strong focus on employee growth, ongoing training, and a generous benefits package including profit share, private medical insurance, and hybrid working options, we prioritise the well-being and development of our team members. Join us to be part of a friendly culture that values your contributions and celebrates success together.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician. Job in Crow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Be ready to share specific examples of how you've solved problems in the past. We want to see your passion for IT support shine through!
✨Tip Number 3
Don’t forget to research the company culture at Trusted Technology Partnership. Knowing about their values and what makes them a great place to work will help you tailor your responses and show you're a perfect fit!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Let’s get you that 2nd Line IT Support Technician role!
We think you need these skills to ace 2nd Line IT Support Technician. Job in Crow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Support Technician role. Highlight your relevant experience, especially in troubleshooting and customer service, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT support and customer service. Share specific examples of how you've helped customers in the past, as we love seeing that dedication!
Show Off Your Skills:Don’t forget to mention your technical skills, especially with Microsoft services and ITIL knowledge. We want to see how you can contribute to our team right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with Microsoft Endpoint Configuration Manager, Windows 11, and SonicWall Firewalls. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered outstanding customer service in the past. Think about specific situations where you resolved issues or helped customers feel valued. This will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. You might be asked to walk through a technical issue you've resolved before. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or what success looks like in this role. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
