At a Glance
- Tasks: Provide top-notch IT support and manage customer requests efficiently.
- Company: Join a fast-growing, award-winning tech company in Whiteley.
- Benefits: Enjoy competitive salary, 25 days holiday, and a fun breakout room.
- Other info: Flexible working environment with opportunities to voice your opinions.
- Why this job: Be part of a supportive team and develop your career in tech.
- Qualifications: Experience with ITIL service desk and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks.
Who is Tailor Made Technologies
Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.
Benefits of working for Tailor Made Technologies
- A competitive salary.
- Training opportunities set out with a clear training structure.
- Progressive working environment with access to voice your opinions to decision makers.
- 25 days holiday plus bank holidays.
- Birthday day.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Company Pension.
- A brilliant breakout room which provides a free breakfast and a pool table.
Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer
- To provide excellent customer care and support through efficient and organised ticket management.
- Providing first response fixes to customers via the phone, face to face, or email.
- Providing resolution to incidents, requests, and appropriately escalating all others.
- Ticket triage assessing ticket priorities and escalating when required.
- Liaising with third parties and customers with regards to incident resolution and requests.
- Handling customer requests and escrow according to company procedures.
- Manage work queues and prioritise events, ensuring compliance with SLAs.
- Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.
- Work efficiently and productively to achieve and exceed SLAs and KPIs.
Your Previous Experience
- Experience with how an ITIL service desk runs.
- Active Directory configuration and administration.
- An understanding of Group Policy.
- General networking skills.
- An understanding of DNS.
- Good understanding of Office 365.
- Good understanding of Microsoft Azure.
- An understanding of Microsoft Intune.
Essential Skills
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record of achieving.
- Team player.
- Self-motivated and proactive.
- Ability to be resilient and to work under pressure.
2nd Line IT Service Desk Engineer. Job in Whiteley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Tailor Made Technologies is an exceptional employer located in Whiteley, offering a dynamic and supportive work environment for its employees. With a strong emphasis on professional development, competitive benefits, and a collaborative team culture, you will have the opportunity to grow your career while enjoying perks like flexible health plans, generous holiday allowances, and a vibrant office atmosphere complete with a breakout room. Join us to be part of a forward-thinking technology company that values your contributions and fosters innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Service Desk Engineer. Job in Whiteley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at Tailor Made Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT service desk scenarios. Think about how you'd handle tricky customer situations or technical issues. We want you to shine and show off those excellent communication skills!
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with Active Directory, Office 365, or any relevant projects. This will demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Tailor Made Technologies.
We think you need these skills to ace 2nd Line IT Service Desk Engineer. Job in Whiteley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL service desks and any relevant technical skills. We want to see how your background aligns with the role of a 2nd Line IT Service Desk Engineer, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can contribute to our team at Tailor Made Technologies. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love candidates who can convey complex information clearly and courteously, so keep that in mind!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Group Policy, and Office 365. Tailor Made Technologies is looking for someone who can hit the ground running, so being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent support in the past. Think about specific situations where you resolved issues efficiently and kept customers happy – this will demonstrate your fit for the team.
✨Understand the Company Culture
Tailor Made Technologies values teamwork and a supportive environment. Research their company ethos and be prepared to discuss how you can contribute to their strong team dynamic. Showing that you align with their values can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common IT service desk situations, like prioritising tickets or dealing with an unhappy customer. This will help you think on your feet and demonstrate your problem-solving skills.
