At a Glance
- Tasks: Log and manage customer service requests, ensuring timely resolutions and updates.
- Company: Join a leading British tech company with a vibrant culture and growth mindset.
- Benefits: Enjoy comprehensive benefits, birthday leave, and opportunities for professional development.
- Other info: Participate in exciting projects and social activities throughout the year.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a problem-solving attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Exponential-e is a leading British-owned tech company, established in 2002, achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off
Your new role:
- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs.
- Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs.
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers.
- Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met.
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language.
- Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers.
- Encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement.
What you’ll need to succeed:
- Strong customer service focus with excellent verbal and written communication skills.
- Proven problem solver with strong analytical and trend analysis skills.
- Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership.
- Positive and professional attitude.
- Experience working in a pressurised customer focused Service Desk within an ITIL based environment.
What we offer:
- Involvement in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
24/7 Customer Service Coordinator. Job in Bridgend LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Exponential-e is an exceptional employer, offering a vibrant company culture and a commitment to employee growth through dedicated learning and development opportunities. With a focus on reinvesting profits back into our people and technology, we provide comprehensive benefits including birthday leave, charity leave, and health cover, all while engaging in meaningful projects that positively impact local and national services.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Customer Service Coordinator. Job in Bridgend LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Exponential-e. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Service Coordinator, keeping customers updated is key, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant company culture.
We think you need these skills to ace 24/7 Customer Service Coordinator. Job in Bridgend LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our vibrant culture!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Demonstrate Problem-Solving Abilities:We’re looking for proven problem solvers, so include examples of how you've tackled challenges in previous roles. Share specific situations where you’ve used your analytical skills to resolve issues, especially in a customer-focused environment.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Exponential-e. Understand their values, recent projects, and what sets them apart in the tech industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to communicate clearly and solve problems is key. Prepare examples from your past experiences where you successfully handled customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Ownership
The role requires a flexible approach and the ability to work under pressure. Be ready to discuss times when you adapted to changing circumstances or took ownership of a challenging situation. Highlight how you managed stress while maintaining a positive attitude.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the tools they use for incident management, or how they measure success in the role. This shows that you’re proactive and genuinely interested in contributing to their success.
