At a Glance
- Tasks: Provide front-line IT support and troubleshoot technical issues for users.
- Company: Award-winning professional services organisation in Central London.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days leave.
- Other info: Join a collaborative team with opportunities for growth and development.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is a plus.
The predicted salary is between 30000 - 40000 £ per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
- Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Acting as the first point of contact for all IT support queries.
- Logging, categorising, troubleshooting, and resolving technical issues.
- Escalating more complex problems to 2nd line support where required.
- Supporting a range of applications, including Microsoft 365 and other business systems.
- Assisting with hardware and software installations, configurations, and upgrades.
- Contributing to IT projects, including system upgrades and new implementations.
- Delivering a high level of customer service with a positive and proactive approach.
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable.
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint).
- Basic understanding of networking and desktop hardware.
- Awareness of cyber security best practices.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- A positive, team-oriented attitude with the ability to work independently.
Benefits
- Annual bonus.
- Private medical insurance (BUPA).
- Competitive pension scheme.
- 25 days annual leave.
- Additional travel-related benefit (e.g. train/parking support).
1st Line Service Desk Analyst. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a market-leading, award-winning professional services organisation in Central London as a 1st Line Service Desk Analyst, where you will thrive in a supportive and collaborative environment. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside competitive benefits such as private medical insurance, an annual bonus, and a generous pension scheme. Experience a vibrant work culture that values customer service and teamwork, making it an ideal place for those passionate about technology and looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Analyst. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to align your answers during interviews with what they value most.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 1st Line Service Desk Analyst. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous IT support roles and any relevant technical knowledge, especially around Windows 10/11 and Microsoft 365.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and customer service. Share specific examples of how you've resolved technical issues or provided excellent support in the past.
Show Off Your Communication Skills:Since this role requires strong communication skills, make sure your application is clear and professional. Use straightforward language and avoid jargon, as you'll need to explain technical issues to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the software but can also handle common issues.
✨Customer Service is Key
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Prepare to share stories that highlight your communication skills and your ability to resolve issues while keeping users calm and informed.
✨Problem-Solving Mindset
Be prepared to tackle some hypothetical technical problems during the interview. Practice explaining your thought process clearly and logically. This will demonstrate your problem-solving skills and your ability to think on your feet, which are crucial for a 1st Line Service Desk Analyst.
✨Show Your Team Spirit
This role requires collaboration, so be ready to talk about your experience working in teams. Share examples of how you’ve contributed to team projects or supported colleagues, showcasing your positive attitude and willingness to help others succeed.
