At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a diverse client base.
- Company: Join a growing IT services provider in a friendly, supportive environment.
- Benefits: Enjoy competitive pay, ongoing training, and a collaborative workplace culture.
- Other info: Great career progression opportunities and exposure to various technologies.
- Why this job: Develop your tech skills while making a real difference for customers every day.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast‑paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first‑line technical support to customers, assisting with day‑to‑day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
Skills & Experience Required
- Minimum 2 years experience within an IT support or service desk environment
- Strong customer service and communication skills
- Professional and confident telephone manner
- Good troubleshooting and analytical skills
- Strong organisational and time‑management abilities
- Ability to manage multiple support requests simultaneously
- Positive, team‑oriented approach
- Willingness to learn and develop new technical skills
Technical Experience
Candidates should have experience supporting most of the following:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- SharePoint
- VoIP systems
- Mobile device setup and support
- Basic networking
- macOS
- Printers and desktop hardware
Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential.
What is on Offer
- Supportive and collaborative working environment
- Ongoing training and development
- Exposure to a wide range of technologies and client environments
- Career progression opportunities
- Competitive benefits package
Job Details
- Permanent, full‑time position
- Based in Edinburgh (office‑based role)
- Monday to Friday
Benefits
- Company pension
- Company events
- Free on‑site parking
- Sick pay
Requirements
- Ability to commute to Edinburgh or relocate before starting
- Minimum 2 years technical support experience
- Minimum 2 years customer service experience
- Full UK driving licence essential
Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
1st Line IT Support Technician. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic IT services provider in Edinburgh that prioritises employee growth and development. With a supportive work culture, ongoing training opportunities, and exposure to diverse technologies, this role as a 1st Line IT Support Technician offers a rewarding career path in a collaborative environment. Enjoy competitive benefits and the chance to build strong relationships with clients while enhancing your technical skills.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on showcasing your troubleshooting abilities and customer service experience, as these are key for a 1st Line IT Support Technician role.
✨Tip Number 3
When you get an interview, do your homework! Research the company and be ready to discuss how your skills align with their needs. This shows you're genuinely interested and prepared.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace 1st Line IT Support Technician. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and customer service. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking. Be ready to discuss how you've used these technologies in past roles, as this will show your technical foundation and readiness for the job.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in a professional manner. Highlight your communication skills and any instances where you went above and beyond to resolve an issue, as this role heavily relies on strong customer service.
✨Practice Troubleshooting Scenarios
Think through common IT issues you might face in this role and how you would approach solving them. Being able to articulate your thought process during troubleshooting will demonstrate your analytical skills and proactive attitude.
✨Ask Insightful Questions
Prepare questions about the team dynamics, ongoing training opportunities, and the types of technologies you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
