At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a diverse client base.
- Company: Join a growing IT services provider in a friendly, supportive environment.
- Benefits: Enjoy competitive pay, ongoing training, and career progression opportunities.
- Other info: Dynamic role with exposure to various technologies and a collaborative team.
- Why this job: Develop your tech skills while making a real difference in customer support.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast‑paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first‑line technical support to customers, assisting with day‑to‑day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
Skills & Experience Required
- Minimum 2 years experience within an IT support or service desk environment
- Strong customer service and communication skills
- Professional and confident telephone manner
- Good troubleshooting and analytical skills
- Strong organisational and time‑management abilities
- Ability to manage multiple support requests simultaneously
- Positive, team‑oriented approach
- Willingness to learn and develop new technical skills
Technical Experience
Candidates should have experience supporting most of the following:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- SharePoint
- VoIP systems
- Mobile device setup and support
- Basic networking
- macOS
- Printers and desktop hardware
Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential.
What is on Offer
- Supportive and collaborative working environment
- Ongoing training and development
- Exposure to a wide range of technologies and client environments
- Career progression opportunities
- Competitive benefits package
Job Details
- Permanent, full‑time position
- Based in Edinburgh (office‑based role)
- Monday to Friday
Benefits
- Company pension
- Company events
- Free on‑site parking
- Sick pay
Requirements
- Ability to commute to Edinburgh or relocate before starting
- Minimum 2 years technical support experience
- Minimum 2 years customer service experience
- Full UK driving licence essential
Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
1st Line IT Support Engineer. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic IT services provider in Edinburgh, where you'll thrive in a supportive and collaborative environment that prioritises employee growth and development. With ongoing training opportunities and exposure to a diverse range of technologies, this role as a 1st Line IT Support Engineer offers a rewarding career path for those eager to enhance their technical skills while delivering exceptional customer service. Enjoy a competitive benefits package and the chance to work with a varied client base across the UK.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect 1st Line IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock service desk scenario with friends or family. This will help you get comfortable with common issues and improve your communication skills, which are key for this role.
✨Tip Number 3
When you land an interview, be ready to showcase your technical knowledge and customer service skills. Prepare examples of how you've handled support requests in the past, and don’t forget to highlight your proactive attitude!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd and show us why you're the right fit for the job.
We think you need these skills to ace 1st Line IT Support Engineer. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk experience and any technical skills that match what we're looking for. A tailored CV shows us you're genuinely interested!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line IT Support Engineer role. Share your passion for troubleshooting and how you enjoy helping others with their tech issues.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and professional. Use simple language and avoid jargon unless necessary. We want to see how well you can convey your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft 365, and basic networking. Being able to confidently discuss these topics will show that you have a solid foundation and are ready to tackle the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with handling support queries over the phone or via email.
✨Familiarise Yourself with the Company
Do a bit of research on the IT services provider you're interviewing with. Understanding their client base and the technologies they use can help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing training opportunities, or how they handle escalated issues. It shows you're engaged and eager to learn more about the company culture.
