Planning and Customer Service Coordinator in Dinnington

We are looking for an organised and customer‑focused Planning & Customer Service Coordinator to join our team in Dinnington. This is an additional role, we already have a team of 2 in our Planning and Customer function. This is a varied and fast‑paced role that combines customer service, production planning, administration, and logistics coordination. You will play a key role in ensuring customer orders are processed efficiently, production schedules are maintained, and communication flows effectively between customers, suppliers, and internal departments. If you thrive in a busy manufacturing environment, enjoy working with people, and have excellent organisational skills, we'd love to hear from you.

Hours: 40 hours per week, Monday to Friday, 9am-5pm or 9:30am-5:30pm.

Key Responsibilities

• Customer Service & Order Management
  • Act as the primary point of contact for customer enquiries, orders, and delivery requests.
  • Create, process, and maintain sales orders within Microsoft Dynamics AX.
  • Monitor and update customer delivery dates, pricing, and order information.
  • Coordinate customer collections, shipments, and delivery schedules.
  • Prepare customer invoices and ensure accurate order documentation.
  • Assist with export documentation and shipping requirements where applicable.
• Production Planning & Scheduling
  • Schedule and manage work orders in Microsoft Dynamics AX and Preactor in line with customer demand and production capacity.
  • Issue production route cards and complete work order transactions within the ERP system.
  • Attend daily production meetings to communicate customer priorities and production requirements.
  • Liaise closely with production teams to ensure schedules are achieved and customer expectations are met.
  • Monitor production progress and support the resolution of planning or scheduling issues.
• Procurement & Inventory Support
  • Raise purchase orders for raw materials, maintenance parts, and general supplies.
  • Process goods receipts within Microsoft Dynamics.
  • Support stock control activities, including stock checks and annual stock takes.
  • Assist in maintaining accurate inventory records.
• Administration & Coordination
  • Create and maintain customer and supplier records within Microsoft Dynamics.
  • Welcome visitors and manage site sign‑in procedures and coordinate visitor catering and hospitality requirements.
  • Answer incoming telephone calls and maintain company contact lists.
  • Arrange business travel, including flights, hotels, and transport.
  • Undertake additional administrative duties as required to support business operations.

What We’re Looking For

• Previous experience in a customer service, planning, scheduling, or administrative role, ideally in a manufacturing or production environment.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work to deadlines.
• Good IT skills, including Microsoft Office applications.
• Experience using ERP systems, ideally Microsoft Dynamics AX.

What We Offer

• Competitive salary (dependent on experience).
• Varied role with exposure to customer service, planning, logistics, and operations.