At a Glance
- Tasks: Coordinate customer service, production planning, and logistics in a fast-paced environment.
- Company: Join a dynamic manufacturing team in Dinnington with a focus on collaboration.
- Benefits: Competitive salary, varied role, and exposure to multiple business functions.
- Other info: 40-hour work week with flexible hours and opportunities for growth.
- Why this job: Make a real impact by ensuring customer satisfaction and efficient operations.
- Qualifications: Experience in customer service or administration, strong organisational skills, and good IT knowledge.
The predicted salary is between 28500 - 28500 £ per year.
We are looking for an organised and customer‑focused Planning & Customer Service Coordinator to join our team in Dinnington. This is an additional role, we already have a team of 2 in our Planning and Customer function. This is a varied and fast‑paced role that combines customer service, production planning, administration, and logistics coordination. You will play a key role in ensuring customer orders are processed efficiently, production schedules are maintained, and communication flows effectively between customers, suppliers, and internal departments. If you thrive in a busy manufacturing environment, enjoy working with people, and have excellent organisational skills, we'd love to hear from you.
Hours: 40 hours per week, Monday to Friday, 9am-5pm or 9:30am-5:30pm.
Key Responsibilities
- Customer Service & Order Management
- Act as the primary point of contact for customer enquiries, orders, and delivery requests.
- Create, process, and maintain sales orders within Microsoft Dynamics AX.
- Monitor and update customer delivery dates, pricing, and order information.
- Coordinate customer collections, shipments, and delivery schedules.
- Prepare customer invoices and ensure accurate order documentation.
- Assist with export documentation and shipping requirements where applicable.
- Production Planning & Scheduling
- Schedule and manage work orders in Microsoft Dynamics AX and Preactor in line with customer demand and production capacity.
- Issue production route cards and complete work order transactions within the ERP system.
- Attend daily production meetings to communicate customer priorities and production requirements.
- Liaise closely with production teams to ensure schedules are achieved and customer expectations are met.
- Monitor production progress and support the resolution of planning or scheduling issues.
- Procurement & Inventory Support
- Raise purchase orders for raw materials, maintenance parts, and general supplies.
- Process goods receipts within Microsoft Dynamics.
- Support stock control activities, including stock checks and annual stock takes.
- Assist in maintaining accurate inventory records.
- Administration & Coordination
- Create and maintain customer and supplier records within Microsoft Dynamics.
- Welcome visitors and manage site sign‑in procedures and coordinate visitor catering and hospitality requirements.
- Answer incoming telephone calls and maintain company contact lists.
- Arrange business travel, including flights, hotels, and transport.
- Undertake additional administrative duties as required to support business operations.
What We’re Looking For
- Previous experience in a customer service, planning, scheduling, or administrative role, ideally in a manufacturing or production environment.
- Excellent organisational skills and attention to detail.
- Strong communication and customer service skills.
- Ability to manage multiple priorities and work to deadlines.
- Good IT skills, including Microsoft Office applications.
- Experience using ERP systems, ideally Microsoft Dynamics AX.
What We Offer
- Competitive salary (dependent on experience).
- Varied role with exposure to customer service, planning, logistics, and operations.
Planning and Customer Service Coordinator in Dinnington employer: UNITED CAPS
UNITED CAPS in Dinnington is an excellent employer that values teamwork and communication within a dynamic manufacturing environment. Employees benefit from a supportive work culture, opportunities for professional growth, and a balanced 40-hour work week, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Planning and Customer Service Coordinator in Dinnington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how your skills align with what they need. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service and coordination, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Planning and Customer Service Coordinator in Dinnington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and planning. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Planning & Customer Service Coordinator role and how your background makes you the perfect fit for our team.
Show Off Your IT Skills:Since we use Microsoft Dynamics AX, it’s a good idea to mention any relevant experience you have with ERP systems. If you’ve got strong IT skills, let us know how they can benefit our operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UNITED CAPS
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities. Brush up on Microsoft Dynamics AX and any other relevant software. Being able to discuss how your experience aligns with their needs will show you’re serious about the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Customer Service is Key
As a Planning & Customer Service Coordinator, you'll be the face of the company for customers. Be ready to share specific examples of how you've handled customer enquiries or resolved issues in previous roles. Highlight your communication skills and ability to maintain positive relationships.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for production planning, or how they measure success in this role. It shows you're engaged and genuinely interested in the position.
