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For Companies At a Glance
- Tasks: Deliver top-notch security and customer service while patrolling and managing access control.
- Company: Join a leading security firm that values professionalism and teamwork.
- Benefits: Enjoy health care plans, discounts, training, and career development opportunities.
- Why this job: Be a key player in ensuring safety and providing exceptional service in a dynamic environment.
- Qualifications: SIA Licence required; experience in corporate security or customer service is a plus.
- Other info: Flexible hours with opportunities for recognition and growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security has an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing a holistic customer focused security service.
Job Details
- Position: Security Response Officer
- Location: Birmingham (B3 3AX)
- Pay Rate: £13.45 per hour
- Hours: Average 24 hours per week
- Shifts: Various Shifts – Days, Nights, & Weekends
Job Requirements
- SIA Licence required.
- Corporate Security, Concierge or Front of House experience for at least 1 year is an advantage.
- Ex forces or police background would be an advantage.
- Excellent written and verbal communication skills as well as customer service at all times.
- Must have an excellent command of English Language & Good IT Skills.
- Reliable, Responsible and Punctual.
- A friendly, professional, courteous, and outgoing character.
- To take pride in your appearance at all times, ensuring immaculate presentation.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification & a CCTV SIA Licence are desirable.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Responsibilities
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet using initiative.
- Be calm under pressure and confident in dealing with confrontational situations.
- Physically fit to complete patrols internally and externally and able to stand/walk during shift.
- Confident in writing incident and shift reports.
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems.
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, escalate and disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. CIS Security Ltd, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
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Relief Security Officer employer: United Builders Service, Inc.
Contact Detail:
United Builders Service, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Get to know the company! Research United Builders Service, Inc. and CIS Security. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Relief Security Officer, you'll need to be confident in both verbal and written communication. Try role-playing scenarios with friends or family to get comfortable handling different situations.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, you might just get a chance to stand out from the crowd!
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and professional demeanour.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, so avoid fluff and focus on what makes you a great fit for the Relief Security Officer role. Remember, we love a well-structured application!
Demonstrate Your Initiative: We’re looking for someone who can think on their feet! In your application, mention times when you’ve had to be proactive or handle confrontational situations calmly. This will show us that you’re ready to tackle the challenges of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so get clicking!
How to prepare for a job interview at United Builders Service, Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Security Officer. Familiarise yourself with the key aspects like customer service, incident reporting, and emergency procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively communicated in challenging situations. This will demonstrate your ability to handle confrontational scenarios and maintain professionalism.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you would provide exceptional customer service. Think of specific instances where you went above and beyond for a customer or resolved a conflict. Highlighting your proactive approach will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a security role. Ensure you present yourself immaculately, reflecting the professional image expected in corporate security. A smart appearance will not only boost your confidence but also show that you take the role seriously.
