At a Glance
- Tasks: Deliver top-notch security and customer service at a vibrant shopping destination.
- Company: Join CIS Security, a multi-award-winning company with a focus on excellence.
- Benefits: Enjoy a competitive pay rate, healthcare plan, discounts, and career development opportunities.
- Other info: Work in a fun location with great perks and recognition for your hard work.
- Why this job: Be part of a dynamic team and make a real difference in a lively environment.
- Qualifications: SIA Licence and customer service experience required; flexibility is key.
The predicted salary is between 11 - 16 £ per hour.
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country’s premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10‑minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues.
The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Position: Security Response Officer
Location: Plymouth (PL1)
Pay Rate: £13.85 per hour
Hours: Average 24 hours per week
Shifts: Various Shifts – Days, Nights & Weekends
Job Requirements:
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work days, nights, weekends and adapt to shift changes due to operational needs
- Must have good command of the English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- Flexible in the approach to daily duties – retail, long periods of standing, patrolling, access control
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro‑active and think on your feet using initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process – Escalate and disseminate information in a timely manner to the correct personnel in the event or during an emergency or incident on site
- The role includes conducting opening & closing procedures of a building, patrolling and conducting emergency procedures
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First‑class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
CIS Security is a multi‑award‑winning company, recently being awarded World’s Happiest Workplace in 2025. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Security Response Officer in Plymouth employer: United Builders Service, Inc.
CIS Security is an exceptional employer, offering a dynamic work environment at Plymouth's premier shopping destination, where employees can thrive in a culture of professionalism and customer service excellence. With comprehensive benefits including a healthcare plan, discounts through Perk Box, and tailored training for career development, our team members enjoy a supportive atmosphere that values their contributions and fosters growth. Join us to be part of a multi-award-winning company recognised as the World’s Happiest Workplace in 2025, where your role as a Security Response Officer will make a meaningful impact on the community.
Contact Details:
United Builders Service, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Response Officer in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIS Security. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Security Response Officer, you'll need to be calm and professional under pressure. Role-play common scenarios with a friend or family member to get comfortable with handling confrontational situations while maintaining a friendly demeanour.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where you'll be representing the company. A neat appearance can set the tone for how you’re perceived.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and benefits!
We think you need these skills to ace Security Response Officer in Plymouth
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your security and customer service experience. We want to see how you've handled similar situations in the past, so don’t hold back on those examples!
Be Professional Yet Approachable:Remember, as a Security Response Officer, you'll be the face of our company. Use a friendly tone in your application while maintaining professionalism. This will show us that you can balance being approachable with being serious about security.
Tailor Your Application:Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a bonus in this role!
How to prepare for a job interview at United Builders Service, Inc.
✨Know Your Security Basics
Brush up on your security knowledge, especially regarding access control and CCTV systems. Being able to discuss these topics confidently will show that you’re prepared and understand the role's requirements.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in past roles. This is crucial for a Security Response Officer, so think about situations where you went above and beyond to help someone.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss how you adapt to changing situations and work well in a team. Highlight any experiences where you had to be proactive or think on your feet, as this is key in a dynamic environment like a shopping centre.
✨Practice Calmness Under Pressure
Think of scenarios where you had to handle confrontational situations calmly. Practising how you would respond can help you convey confidence during the interview, which is essential for this role.
