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- Tasks: Be the friendly face of our company, greeting clients and ensuring top-notch service.
- Company: Join CIS Security, a multi-award-winning firm known for its exceptional customer care.
- Benefits: Enjoy perks like healthcare, discounts, tailored uniforms, and career development opportunities.
- Why this job: This role offers a chance to shine in a vibrant team and make guests feel special.
- Qualifications: SIA Licence required; experience in high-end reception or hospitality preferred.
- Other info: CIS celebrates diversity and is an equal opportunity employer.
The predicted salary is between 25000 - 36000 £ per year.
Join to apply for the Front of House Security Officer role at United Builders Service, Inc.
3 days ago Be among the first 25 applicants
Join to apply for the Front of House Security Officer role at United Builders Service, Inc.
A fantastic opportunity has arisen for a Front of House Receptionist at one of our sites in Hertfordshire, Potters Bar, who will demonstrate and deliver high quality guarding and customer service to both our clients and service users.
Information
- Position:Front of House Receptionist
- Location:Hertfordshire, Potters Bar (EN6)
- Pay Rate:£31,833.21 per annum
- Hours:47.5 hours per week
- Shifts:Monday to Friday – Days – 0800 to 1730
Job Requirements
- SIA Licence Required
- Experience in high end corporate reception, 5* star hotel or 1st class cabin crew would be preferred
- Meeting and greeting clients in reception – providing a warm 5-star greeting ensuring clients receive VIP treatment
- Front of House staff needed to be the part of the team that is the face of the companies we represent
- To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
- To ensure that all business needs are met, and that the companys reputation is enhanced through the provision of exemplary reception, bookings and concierge services.
- To be articulate and well informed and to ensure that clients and visitors needs pre-empted, met and exceeded.
Duties & Responsibilities
- To portray a friendly, professional and courteous demeanour always, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is provided at all times, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations.
- To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location.
- Actively welcome, announce and guide visitors through the building offering refreshments and informing of building facilities such as washrooms, concierge and deli locations.
- To communicate professionally and as a representative to residents within the building providing a 5-star service standard.
- Making every Guest /Visitor feel special – building a rapport with them quickly.
- Being an ambassador for CIS.
- To ensure great teamwork at all times both within and outside the department, always demonstrating a can do approach and solutions.
- To receive meeting room bookings via email or telephone with attention to detail, clarifying all requests, double checking all information and communicating effectively to all relevant departments.
- To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation.
- To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departments.
- To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely manner.
- To maintain and actively utilise a portfolio of information to assist with client queries, such as transport, restaurants and shops.
- To assist in any other reasonable duties as required, requested by the site manager or account manager.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Other, Information Technology, and Management
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Industries
Security Guards and Patrol Services
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Front of House Security Officer employer: United Builders Service, Inc.
Contact Detail:
United Builders Service, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Security Officer
✨Tip Number 1
Familiarise yourself with the company culture at CIS Security. They pride themselves on providing a 5-star service and celebrating diversity, so showcasing your understanding of their values during any interactions can set you apart.
✨Tip Number 2
Highlight any previous experience in high-end customer service roles, such as in luxury hotels or first-class cabin crew. Be ready to discuss specific examples of how you provided exceptional service and built rapport with clients.
✨Tip Number 3
Prepare to demonstrate your communication skills. As a Front of House Security Officer, you'll be the face of the company, so practice articulating your thoughts clearly and confidently, ensuring you convey professionalism in every interaction.
✨Tip Number 4
Research common security protocols and customer service best practices. Being knowledgeable about these areas will not only help you answer questions effectively but also show your commitment to maintaining a safe and welcoming environment.
We think you need these skills to ace Front of House Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end corporate reception or similar roles. Emphasise any customer service skills and your SIA licence, as these are crucial for the Front of House Security Officer position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences where you went above and beyond to meet client needs, aligning with the 5-star service standard they expect.
Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and professionalism. These are essential for the role, as you'll be the face of the company and need to build rapport with clients quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital for this role.
How to prepare for a job interview at United Builders Service, Inc.
✨Showcase Your Customer Service Skills
As a Front of House Security Officer, you'll be the first point of contact for clients. Highlight your previous experience in high-end customer service roles, such as in hotels or as cabin crew, and share specific examples of how you've gone above and beyond to ensure a positive experience for guests.
✨Demonstrate Professionalism
Dress appropriately and maintain a professional demeanour throughout the interview. Remember, you're applying for a role that requires you to represent the company, so your appearance and attitude should reflect the high standards expected in this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare by thinking of scenarios where you had to manage challenging guests or resolve conflicts, and explain how you approached these situations effectively.
✨Research the Company Culture
Familiarise yourself with the values and mission of United Builders Service, Inc. and CIS Security. Understanding their commitment to diversity and customer service excellence will help you align your answers with their expectations and demonstrate your enthusiasm for the role.
