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- Tasks: Be the friendly face of our company, ensuring top-notch customer service and security.
- Company: Join United Builders Service, a leading name in corporate security.
- Benefits: Enjoy health care, discounts, career development, and recognition awards.
- Why this job: Make a real difference by providing VIP treatment to guests and maintaining safety.
- Qualifications: SIA Door Supervisor Licence and excellent communication skills required.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
Apply for the Front of House Security Officer role at United Builders Service, Inc.
Information
- Position: Front of House Security Officer
- Location: London (W 1S)
- Pay Rate: £16.00 per hour
- Hours: 50 hours per week
- Shifts: Monday to Friday
Job Requirements
- SIA Door Supervisor Licence required
- Experience in high-end corporate front-of-house, corporate security, or concierge services
- Excellent written and verbal communication and customer-service skills
- A friendly, professional demeanour, courteous, and outgoing character
- Attention to appearance, ensuring immaculate presentation
- Physically fit to complete patrols internally and externally and able to stand/walk for extended periods of time during shift
- Flexible in the approach to daily duties and additional events when held on site
- Strong situational awareness and understanding of Hostile Reconnaissance behaviours
- Ability to remain professional under pressure and respond effectively in dynamic situations
- Must be flexible and able to change shifts due to operational needs
- Confidence to undertake 100% of all specific duties
- Availability to provide all documentation and vetting information requested
Job Responsibilities
- Meeting and greeting in reception, providing a warm 5-star greeting, ensuring all receive VIP treatment
- Act as the face of the companies we represent
- Ensure guests and visitors are given an excellent standard of greeting and care while in the building
- Ensure that all business needs are met and that the company's reputation is enhanced through exemplary reception, booking, and concierge services
- Be articulate, well informed, and pre-empt, meet, and exceed customer and visitor needs
Job Duties
- Ensure visitors and staff are dealt with efficiently and maintain a high standard of customer service, personally taking responsibility for requests
- Communicate regularly regarding new and important issues that may arise
- Report suspicious items or activity immediately
- Conduct hostile reconnaissance checks in lobby and surrounding areas
- Collaborate with reception, building management, and all service partners
- Remain alert to protestor activity and escalate it immediately
- Actively support the detection and deterrence of hostile reconnaissance through confident engagement, observation, and reporting
- Monitor footfall and maintain an organised, safe flow of people through entrances and common areas
- Respond calmly and appropriately to emergencies or escalations, including evacuations or first-aid situations
- Assist with ID checks, visitor sign-in procedures, and maintain integrity of access control points
- Maintain a high standard of personal appearance and conduct, reflecting the prestige of the building
- Promote teamwork both within and outside the department with a “can do” approach and solutions
- Utilise a portfolio of information to assist with customer queries (transport, restaurants, shops)
- Assist in any other reasonable duties as required
Benefits
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored site uniform
- First-class training to develop your skills
- Career development opportunities
- Long-service & employee recognition awards
- And much more
United Builders Service Ltd is proud to be an equal-opportunity employer. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact, unfortunately you have not been successful on this occasion.
Front of House Security Officer - 50 hours per week - Monday to Friday employer: United Builders Service, Inc.
Contact Detail:
United Builders Service, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Security Officer - 50 hours per week - Monday to Friday
✨Tip Number 1
Get to know the company before your interview! Research United Builders Service, Inc. and understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Security Officer, you'll need to be articulate and friendly. Try role-playing with a friend or family member to get comfortable with greeting guests and handling various situations.
✨Tip Number 3
Dress to impress! Make sure you present yourself immaculately, as first impressions matter. Wear smart attire that reflects the professional image expected in a high-end corporate environment.
✨Tip Number 4
Be ready to showcase your situational awareness! Think of examples from your past experiences where you've had to stay alert and respond to dynamic situations. This will demonstrate your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Front of House Security Officer - 50 hours per week - Monday to Friday
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in high-end corporate security or concierge services. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Be Professional and Personable: Since this role is all about making a great first impression, let your friendly and professional demeanour shine through in your application. Use clear and articulate language to show us you can communicate effectively.
Attention to Detail is Key: Pay close attention to your application’s presentation. Just like we expect you to maintain a high standard of appearance on the job, your written application should be immaculate too. Proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at United Builders Service, Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Security Officer role. Familiarise yourself with the job requirements and responsibilities listed in the description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with guests and visitors, be prepared to discuss your customer service experience. Think of specific examples where you provided excellent service or handled difficult situations with professionalism and courtesy.
✨Dress to Impress
Given the emphasis on immaculate presentation, ensure you dress smartly for the interview. A professional appearance not only reflects your understanding of the role but also shows respect for the company’s standards.
✨Prepare for Situational Questions
Expect questions that assess your situational awareness and ability to handle pressure. Prepare scenarios where you successfully managed emergencies or escalated situations calmly. This will demonstrate your capability to remain composed and effective under stress.
