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For Companies At a Glance
- Tasks: Lead a dynamic control room, manage customer queries, and operate CCTV systems.
- Company: Leading security solutions specialist based in Greater London.
- Benefits: Competitive salary, healthcare plans, and professional training opportunities.
- Why this job: Enhance service quality and develop your leadership skills in a fast-paced environment.
- Qualifications: Strong leadership, excellent communication, and helpdesk experience required.
- Other info: Great career development opportunities in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A leading security solutions specialist based in Greater London is seeking a Head Office Helpdesk & Duty Controller to enhance service quality in a dynamic control room environment. This role requires strong leadership, excellent communication skills, and helpdesk experience.
Responsibilities include:
- Managing customer queries
- Operating CCTV and communication systems
- Maintaining records
The position offers a competitive salary and opportunities for career development as well as various employee benefits including healthcare plans and professional training.
Control Room Helpdesk Lead — Incident & Scheduling employer: United Builders Service, Inc.
Contact Detail:
United Builders Service, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Helpdesk Lead — Incident & Scheduling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to helpdesk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams or resolved conflicts in past roles. Employers love to see candidates who can lead in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Control Room Helpdesk Lead — Incident & Scheduling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and helpdesk experience. We want to see how your background aligns with the role of Control Room Helpdesk Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this dynamic control room environment. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at United Builders Service, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of helpdesk operations and incident management. Brush up on your knowledge of CCTV systems and communication protocols, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed a project in a high-pressure environment. Highlight your ability to motivate others and maintain service quality, as this role is all about effective leadership.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this position, consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to incident management and customer service. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
