CCTV Controller - Average 42 hours per week - Days & Nights

The Security Control Room Coordinator will ensure the smooth and secure operation of all control room functions within a prestigious residential estate. This role requires a detail-oriented professional experienced with high-end residential security systems and technologies, committed to maintaining the highest standards of safety, security, and customer service. As a key member of the security team, the Coordinator will work closely with the Duty Security Manager to deliver effective control room operations in line with site policies and regulatory standards.

Job Requirements

• SIA CCTV License required.
• SIA Door Supervisor or Security Guarding License preferred.
• Experience in a high-end residential estate or a similar luxury environment.
• Familiarity with MyTAG (asset tracking and patrol verification), Traka cabinets (key management), SALTO (access control), Genetec (CCTV and security management platform).
• Knowledgeable in Subject Access Requests and GDPR compliance.
• Skilled with SignInApp and permit to work systems.
• Proficiency with Microsoft Office and PC systems.
• Excellent customer service skills and an understanding of service expectations in a luxury residential setting.
• Strong multitasking abilities, including prioritization in high-pressure situations.
• High-level written and verbal communication skills for reporting and customer interactions.
• Team-oriented and self-motivated, capable of working independently and as part of a team.

Key Responsibilities

• CCTV and Security System Management: Monitor and operate the Genetec CCTV platform, ensuring real-time surveillance and incident support.
• Access Control & Key Management: Administer access controls using SALTO systems and manage keys with Traka cabinets, ensuring compliance with security protocols.
• MyTAG System Oversight: Maintain the MyTAG system for asset tracking and patrol verification, ensuring compliance checks are completed and documented accurately.
• Data Privacy Compliance: Handle Subject Access Requests and maintain adherence to GDPR regulations, protecting residents' privacy and security data.
• Visitor and Permit Management: Use SignInApp for visitor tracking and manage the permit to work systems to ensure only authorized personnel access specific areas.
• Incident Reporting and Documentation: Maintain accurate and timely logs of daily occurrences and incidents via the CIS HUB, and report discrepancies in MyTAG to the Duty Security Manager.
• Customer Service and Relationship Management: Provide courteous, professional assistance to residents and visitors, ensuring that customer service aligns with the high standards expected at The Whiteley London.
• Training and Support: Assist in training new officers in control room functions and security protocols, ensuring a well-prepared team for all shifts.
• Equipment and Technology Maintenance: Inspect and prepare all control room equipment for daily operations, reporting any faults or issues per site procedures.
• Incident Response: Support and lead incident response in the absence of the Duty Security Manager, acting quickly and professionally in emergency situations.

This role is ideal for an experienced CCTV control room professional who excels in high-end residential environments and is familiar with specialized security systems. The CCTV Control Room Coordinator will play a vital role in maintaining the secure, customer-focused atmosphere that distinguishes The Whiteley London.

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.