At a Glance
- Tasks: Supervise a team of young adults in a vibrant coffee shop environment.
- Company: Feel Good Coffee, a social enterprise dedicated to empowering youth.
- Benefits: London Living Wage, extra holidays, wellbeing initiatives, and international trip opportunities.
- Other info: Work in a supportive community-focused organisation with great career growth potential.
- Why this job: Make a real difference by supporting young people facing employment barriers.
- Qualifications: 2 years experience in a coffee shop and strong communication skills.
Coffee Shop Supervisor - Social Enterprise
Coffee Shop Supervisor - Social Enterprise - 4day week - London Living Wage. Do you want to help us support young people who are facing barriers to employment, by offering them training, mentoring, and experience in the hospitality industry? Then this role is for you!
Position Information
We are looking to recruit a highly motivated and hardworking individual to join our team as a Feel Good Coffee Supervisor. Reporting to the Feel Good General Manager, this role will be responsible for supervising shifts and supporting the young people (aged 16-25) employed by us on the mobile coffee shop outlets and our shop, of which we currently have two active. Feel Good (feelgood-london.org) is a social enterprise set up by Regenerate (regenerate-london.org) in 2014 as part of our Employment service. The coffee business trains, employs and mentors young people aged 16-25 who are not in education employment or training (NEET), have experienced disadvantage or are at risk of exploitation. Also for every coffee sold we provide a meal for a child in one of our partner services in Africa or Eastern Europe. This is a position well suited to anyone who is passionate about creating opportunities for young people to thrive, ambitious about the future for both themselves and the collective community, and wants to work for a well connected local organisation who is fully supportive of all its staff's wellbeing and their goals.
OVERVIEW
Salary: £28,860 per annum full time salary.
Hours: Full time, 4x9hours shifts plus 4 hours admin work that can be done remotely.
Please note this role will require weekend work usually 2 weekends a month.
Benefits: Extra holidays and excellent wellbeing initiatives outlined in the job pack below. Plus opportunities to participate in events and international trips. Training: Necessary training and induction for the role will be provided. Required Experience: At least 2 years working in a coffee shop environment.
ROLE RESPONSIBILITIES
- Supervise a small team of young adults (Feel Good Team members and baristas) in the coffee cart/shop, ensure good team morale and effective production.
- Liaise with Feel Good Development Manager to feedback team updates and development
- Support team members' work on key learning objectives
- Ensure that safeguarding policy is followed and all concerns reported to the managing director.
- Calmly deal with any challenging team members, customers or situations that may arise.
- Supervise procedures including food hygiene (HACCP) and chemical safety (COSH).
- Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards.
- Handle customer enquiries and complaints.
- Carry out stock checks and keep accurate records.
- Oversee product quality and carry out quality control checks to make sure standards are maintained.
PERSON SPECIFICATION
- 2 years experience working in a coffee cart shop environment
- Excellent interpersonal and communication skills
- Attention to detail, accuracy and the ability to be flexible
- Team player with ability to motivate yourself and others
- Ability to keep calm under pressure
- Knowledge of the Hospitality industry
- Knowledge of working with young people/the barriers they face
- Supportive of the aims of Regenerate and Feel Good
- A clear DBS (Checks provided by us on recruitment)
Any questions, email
Feel-Good-Supervisor-Job-Pack
A full deep dive into what the supervisor roll looks like and how to apply
Coffee Shop Supervisor employer: United Baristas
Join our vibrant team at Piccadilly Circus, where we pride ourselves on delivering high-quality coffee in a friendly and engaging environment. As an employer, we offer a supportive work culture that values passion and curiosity, with opportunities for personal growth and development in the art of coffee making. Enjoy a work-life balance with no weekend shifts, while being part of a community that appreciates the craft of coffee and the joy of connecting with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like United Baristas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to United Baristas
Don't be shy about reaching out to United Baristas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about United Baristas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at United Baristas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
