At a Glance
- Tasks: Lead a team to provide exceptional customer service at the airport.
- Company: Join a global leader in travel with a focus on teamwork and support.
- Benefits: Enjoy top-tier health benefits, career growth, and travel opportunities.
- Other info: Flexible shifts and a dynamic work environment await you.
- Why this job: Make meaningful connections while helping customers on their journeys.
- Qualifications: 2-3 years in airport operations and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
As the face of our customers, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
- Consists of the same work as that of a Customer Service Representative
- Available for both internal and external customers
- Work with team members to attempt to resolve customer problems
- Responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management
- Act as team coordinator and encourages goal achievement and accountability at the front line
- May be required to give instruction and training to employees of the same or lower classification covered by the Agreement
- An SDCS who possesses or obtains a language qualification may be required to use such qualification in the course of their duties
- Perform other functions within the scope of their duties to provide quality customer service
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
What’s needed to succeed (Minimum Qualifications):
- High School Diploma or equivalent school leaving certificate
- Minimum of 2-3 years previous work experience in airport operations
- Proven track record of reliability
- Professional image and appearance
- Strong communication skills
- Conflict resolution and decision making, with the ability to lead
- Must be fluent in English and Dutch (written and spoken)
- Flexible approach to work standards and duties
- Public contact / customer service experience
- Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
- Attendance is required at work location
- Must be able to live and work in the Netherlands without visa sponsorship or support
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's Degree
- International GSC qualified
- Working knowledge of the region
Lead Agent - Customer Service Rep - Full Time (Fixed Term Contract) in London employer: United Airlines
Join a dynamic team where your career can soar alongside our extensive route network. We offer top-tier health and wellness benefits, a supportive work culture that values employee empowerment, and opportunities for personal growth in a vibrant airport environment. Experience the joy of connecting with international customers while being part of a company that prioritises respect and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Agent - Customer Service Rep - Full Time (Fixed Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about scenarios where you’ve resolved conflicts or provided exceptional service. We want you to shine and show how you can create memorable experiences for customers!
✨Tip Number 3
Dress to impress! Make sure your appearance reflects the professional image the company values. A polished look can boost your confidence and leave a great first impression during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Lead Agent - Customer Service Rep - Full Time (Fixed Term Contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Agent role. Highlight your customer service experience, especially in airport operations, and don’t forget to mention any language qualifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly – just like how you’d interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Airlines
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Lead Agent in Customer Service. Familiarise yourself with the job description and think about how your previous experience aligns with the role. This will help you articulate your fit during the interview.
✨Showcase Your Communication Skills
As this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle similar situations in the new role.
✨Emphasise Teamwork and Leadership
Since you'll be leading a team and encouraging goal achievement, be ready to discuss your leadership style. Share specific instances where you've motivated team members or contributed to a positive work environment. This will show that you're not just a great individual contributor but also a team player.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your conflict resolution and decision-making skills. Think of a few challenging situations you've faced in customer service and how you handled them. This will help you demonstrate your problem-solving abilities effectively.
