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For Companies At a Glance
- Tasks: Manage accounts, drive revenue growth, and build strong client relationships.
- Company: Join a leading airline with a focus on innovation and teamwork.
- Benefits: Top-tier health benefits, career growth, and global travel opportunities.
- Why this job: Be part of a dynamic team shaping the future of travel.
- Qualifications: Bachelor's degree or relevant experience in sales or the travel industry.
- Other info: Engage with clients and communities while enjoying a vibrant work culture.
The predicted salary is between 36000 - 60000 £ per year.
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job Overview And Responsibilities
- Manages a portfolio of mid to large sized accounts.
- Responsible for responding to RFPs, negotiating discount agreements and managing program performance.
- Primary focus to increase revenue, share and maximize program profitability through analysis, creation and implementation of Sales programs and new business development, ongoing account management and resolution of customer issues.
- Demonstrates understanding of the customer's travel patterns, key influencer priorities and travel management practices.
- Uses consultative selling and leadership accessibility to build strong, "trust based" relationships within client hierarchy to establish United as a critical strategic business partner.
- Works closely with Sales leadership and joint venture airline partners.
- Highly visible within the business travel and local community.
Portfolio maximization and opportunity analysis:
- Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty.
- Responds to RFPs, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement.
- Implements tactical pricing & incentives and leverages online booking tool display tactics in highly competitive markets and lucrative revenue streams.
- Carefully monitors performance data and ensures that action is taken to quickly address opportunities and threats.
- Supports new routes through data mining, identifying and targeting revenue/promotional opportunities across the portfolio and community.
Account management, business planning, and administration:
- Engages in day-to-day account management responsibilities; logs activities, account plans and progress towards assigned goals in Sales Force.
- Captures competitive intelligence; develops monthly/quarterly customer reviews including performance reporting and preparation of client-facing presentation materials; maximizes ROI within an assigned budget and resolves complex customer service issues.
New business acquisition:
- Seek and target new business relationships: grows portfolio by identifying, cultivating and contracting new and incremental corporate and/or agency agreements.
- Understands and promotes direct and alternate booking channels, including New Distribution Capabilities (NDC).
Collaboration:
- Coordinates client proposals and agreements with sales colleagues, alliance partners and internal departments: ensures agreement integration and revenue/share maximization.
Client and industry engagement:
- Cultivates healthy and productive business relationships with clients, including executive engagement.
- Visible at client, industry, Business Travel Association (BTA), civic and community events.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or relevant work experience.
- Relevant sales experience with increasing levels of responsibility or airline sales or travel industry experience (supplier, consultant, Travel Management Company, etc.).
- Foundational understanding of airline sales or travel industry sales.
- Demonstrated general business acumen and financial aptitude.
- Ability to create and deliver client-facing presentations.
- Ability to cultivate business partnerships.
- Strong negotiation skills.
- Results oriented.
- Quickly and effectively respond to the changing environment.
- Team Player.
- Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word).
- Must be legally authorized to work in United Kingdom for any employer without sponsorship.
- Must be fluent in English (written and spoken).
- Successful completion of interview required to meet job qualification.
- Reliable, punctual attendance is an essential function of the position.
What will help you propel from the pack (Preferred Qualifications):
- Master's degree.
- Three years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.).
- Experience or knowledge in Finance, Network Planning, Revenue Management, Marketing, Loyalty, and Alliances.
- Knowledge and user experience of the company's systems and data sources used within Sales.
Account Manager in London employer: United Airlines
Contact Detail:
United Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their goals and how you can contribute. Tailor your responses to show how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Practice your pitch! You should be able to confidently explain who you are, what you do, and why you’re the perfect fit for the role. Keep it concise and engaging – think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s create what’s next together!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in sales and account management, and show us how you can help achieve our goals while supporting our customers' needs.
Showcase Your Skills: We want to see your negotiation skills and business acumen shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed accounts and built strong client relationships.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at United Airlines
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to account performance and revenue growth. Be ready to discuss how you've used data analysis in past roles to drive results.
✨Master the Art of Negotiation
Negotiation is a crucial part of this role. Prepare by reviewing successful negotiation strategies you've employed before. Think of specific examples where you secured better terms or resolved conflicts effectively.
✨Showcase Your Relationship-Building Skills
This position requires strong relationships with clients. Prepare anecdotes that highlight your ability to build trust and rapport. Think about how you've engaged with clients in the past and what made those interactions successful.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving abilities. Practice responses to scenarios like handling a difficult client or responding to a sudden market change. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
