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- Tasks: Help customers with travel needs and create memorable experiences at the airport.
- Company: Join United Airlines, a leading airline with a focus on customer service.
- Benefits: Enjoy top-tier health benefits, career growth, and travel opportunities.
- Why this job: Be the friendly face that makes travel enjoyable for customers worldwide.
- Qualifications: Must be 18+, have excellent communication skills, and pass a background check.
- Other info: Dynamic work environment with opportunities for overtime and diverse shifts.
The predicted salary is between 24000 - 30000 £ per year.
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.
As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the ticket counter, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen. People with the desire to take that extra step to improve someone’s travel experience.
The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, United lounges, and others.
- Communicate with customers
- Generate customers reservations and boarding passes
- Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
- Read customers identification documents, baggage tags, cargo labels, and flight status information
- Operate a computer to enter and retrieve data
- Lift baggage and boxes/packages weighing up to 70lbs
- Open/close aircraft door before flight departure and upon flight arrival
- Stand for up to 4 hours during a shift
- Walk continuously throughout the airport
- Sit continuously when providing customer service
- Operate the customers loading jet bridge
- Read the weight of baggage from a scale and assess the baggage fee if required
- Perform simple calculations
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Other duties as assigned
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Minimum Qualifications
- Secondary Level Education, High School Diploma or GED
- Excellent communication skills
- Must be at least 18 years old
- Must pass a background check
- Fluency in English (written and spoken)
- Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
- Must be able to work outdoors in all temperatures and weather conditions
- Legally authorized to work in the United Kingdom for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred Qualifications
- Customer service experience
- Previous airline experience
Customer Service Representative - Full Time employer: United Airlines
Contact Detail:
United Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Full Time
✨Tip Number 1
Get to know the company! Research United Airlines and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a CSR, like handling complaints or assisting with ticketing. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from United Airlines.
We think you need these skills to ace Customer Service Representative - Full Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight any relevant experience you have in customer service, especially in fast-paced environments like airports. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role is all about interacting with customers, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application, and don’t forget to mention any experiences where you’ve successfully resolved customer issues.
Be Authentic: We love genuine personalities! Let your true self shine through in your application. Share stories or examples that reflect your passion for customer service and how you go the extra mile to make someone’s travel experience memorable.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Airlines
✨Know the Company
Before your interview, take some time to research United Airlines. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer situations. Prepare for role-play scenarios where you might need to resolve issues like flight delays or baggage problems. Practising these situations can help you feel more confident and ready to impress during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be sure to demonstrate your ability to listen and respond clearly during the interview. Use examples from your past experiences where you successfully communicated with customers or resolved conflicts to highlight your skills.
✨Dress the Part
First impressions matter! Dress professionally for your interview, as it reflects your understanding of the airline's standards. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well.