Service Administrator in Burntwood

Unitech Machinery Ltd is one of the country's leading manufacturers of industrial ovens, spray booths and paint finishing systems. The company operates in many sectors of general industry, including automotive, rail and aerospace. An excellent and varied opportunity has arisen to recruit for a Service Administrator to support our service team.

Role Overview:

Reporting directly to the Service Manager and working closely with the Office Administrator, the primary purpose of this role is to help with the efficient running of the department and Service Engineers and to help develop the growth and profitability of the team. Other duties involved within this role are outlined below:

• Manage a digital diary for services that are due and contact customers to arrange services, including Booths, Wrappers and Ovens.
• Manage and update service engineers' diaries.
• Prepare costing sheets and invoices from engineers' job sheets and sub-contractors/manufacturers' invoices.
• Implement improvements and efficiencies in the department.
• Invoicing Manufacturing / Service.
• Take service/spare part request calls including answering the main reception switchboard.
• Monitor calls from start to finish to ensure successful completion.
• Arrange for spare parts where necessary. Parts to be taken from stock or ordered from the manufacturer or wholesaler.
• Deal with breakdowns in a quick and timely manner.
• Process sales orders.
• Raise order acknowledgements, delivery notes, stock orders, job numbers and enter information onto SAGE.
• Raise purchase orders for services, manufacturing jobs and subcontractors.
• Raise service certificates (temporary certificate / clearance certificates).
• Generate quotes for spares, services and remedial work, including obtaining quotes for brought out parts.
• Chase up purchase orders.
• Book accommodation/travel for service engineers.
• Develop an understanding of the systems in place.
• Maintain existing customer base and help develop new business within our existing customer base, including assisting with new business development.
• Any other duties commensurate within this position and skill set required.

Skills & Experience Required:

• Advantageous in using Sage, training will be provided.
• Proficient in using Microsoft Office programmes especially Word and Excel.
• Possess excellent customer focused and interpersonal skills as dealing with a variety of stakeholders of the business by telephone, email or face to face is a fundamental requirement of this role.
• Problem solving, using your own initiative and able to manage own workload.
• Ability to work well as part of a team.
• Must be quality driven with attention to detail being paramount in everything achieved.

What we offer in return:

• Salary is negotiable dependant on skills and experience and will be discussed at interview stage.
• 28 days holiday (inclusive of annual, bank/public days) increasing with service.
• Access to a contributory company pension scheme.
• A varied and interesting role.

We are an equal opportunity employer. Thank you, we look forward to receiving your application.