At a Glance
- Tasks: Be a brand ambassador and create a welcoming environment for students.
- Company: Join a dynamic team focused on enhancing student experiences.
- Benefits: Flexible hours, community-building events, and personal development opportunities.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in students' lives while building your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 33865 - 41391 £ per year.
PURPOSE OF THE ROLE
The Student Experience Team Member works within our frontline operations team based at an individual property or within a cluster. The role reports to the Student Experience Team Lead and is responsible for delivering the Unite Way of Operations whilst displaying CARE (Connect, Act, Respect and Encourage) to our students. The team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve our own expected performance outcomes.
KEY ACCOUNTABILITIES / RESPONSIBILITIES
- Be a brand ambassador and always act with positive intent.
- Responsible for providing CARE (Connect, Act, Respect and Encourage) in the provision of a world class student experience to our residents and each other.
- Responsible for getting to know and actively listening to our students, directing them to available support whenever it is needed.
- Accountable for responsiveness and taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time.
- Responsible for adhering to Unite's policies, procedures and specified and trained ways of working at all times.
- Accountable for proactively handling sales enquiries and helping our current students and new students book with us. You will need to be able to build a good rapport with students and carry out both face to face and virtual viewings. There will also be occasional housing fairs to attend, university open days, stall days and other brand led activity to promote our accommodation and to help us reach our sales KPIs.
- Responsible for maintaining a safe environment for everyone, the completion and recording of basic monitoring and compliance where trained to do so, and taking appropriate action in case of incident or emergency.
- Responsible for supporting Resident Ambassadors to create and build a community, ensuring brilliant events are delivered in line with Unite expectations and made available for every resident.
- Responsible for keeping a clean, tidy and well-maintained environment and never walking past a mess without doing something about it.
- Responsible for the receipt, logging and correct distribution of post and parcels in line with set procedures.
- Responsible for understanding our sustainability strategy, why it matters to us and our stakeholders, and actioning any opportunities the role presents to help achieve our sustainability targets.
KEY SUCCESS METRICS
- Keep our building and everyone in it safe.
- Help to build a community and a place where people can relax and be themselves.
- Create an environment where students and colleagues want to stay and be successful.
- Be proud of where you work and the achievements of yourself, your team and the business.
WHAT WE ARE LOOKING FOR
As a student experience team member you will show you CARE:
- Be able to Connect with our students and each other. That means being open to diversity, being approachable to everyone and leaving a great first impression so that people leave a conversation feeling good.
- Be Action orientated - that means being observant to everything that’s happening around you, taking ownership to make things right and to speaking up and ensure lessons are shared and improvements are made for everyone to benefit.
- Give Respect - that means being open to different cultures and beliefs, being considerate of other people's needs and treating others how they wish to be treated.
- Encourage others - that means being positive and using positive verbal communication and body language, being solutions focussed and coaching others to help them find solutions for themselves, and being supportive never letting our students feel lost.
And you share our belief in our promises:
- Challenge the Ordinary: We raise the bar in all that we do. Embracing potential and trying new things to lead, innovate and go from good to great.
- Unite as One: We go and grow as one. Working together and championing our differences to win as a team and create a sense of belonging.
- Lead with Heart: We channel our energy to create a positive impact. Doing what’s right and aligned with our ethics to leave a legacy and support the next generation.
- Stay on Point: We’re committed to moving fast with focus and intent, ensuring safety, alignment, and efficiency in everything we do.
The other stuff
The Student Experience Team Members will be on property as the business needs dictate, in line with our promise to our students of being there when you need us. The role will be employed as Student Experience Team Member (day normal operating hours 7am - 10pm). On occasion, the team member may be requested to cover absence or sickness in either team and there may be times you will need to work alone.
Student Experience Team Member in Sheffield employer: Unite
Join a dynamic team at Europe’s leading B2B platform as a Customer Service Representative, where you will thrive in an open and collaborative environment that celebrates individuality. With flexible working options from our modern Cardiff office or remotely, along with access to career growth through our Academy training and unique workation opportunities, we prioritise your professional development and work-life balance. Experience a supportive culture that values your contributions and fosters strong customer relationships, making it an excellent place for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Team Member in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Experience Team Member in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite:Your cover letter is your chance to shine! Tell us why you want to work at Unite specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite!
How to prepare for a job interview at Unite
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
