At a Glance
- Tasks: Lead night operations, ensuring safety and service excellence for residents.
- Company: Dynamic property management company focused on community and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a diverse team that values collaboration and personal expression.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in customer service or supervisory roles; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Purpose of the Role
The Night Operation Supervisor is responsible for overseeing the delivery of resident services and operational activities during their shift, ensuring the property remains safe, secure and well maintained.
The role provides supervision and guidance to the frontline team, supporting service delivery, incident response and operational coordination across the property.
Acting as a key escalation point, the Night Operation Supervisor ensures that issues are resolved efficiently and that operational protocols are followed.
Working closely with the wider property team, the role helps ensure residents receive a high standard of service while maintaining safe and welcoming homes for our residents.
Key Responsibilities
- Operational Supervision
- Lead and oversee operational delivery during shift, ensuring services are delivered efficiently and safely.
- Maintain a visible presence across the property to support team members and monitor service standards.
- Ensure the property remains safe, warm, clean and well presented during operational hours.
- Manage team rotas and attendance, ensuring adequate staffing and operational coverage.
- Ensure efficient utilisation of team resources to support service delivery.
- Coordinate communication and handover with the day team to ensure continuity of operations.
- Incident Management & Emergency Response
- Act as the first point of escalation for operational issues and incidents during shift.
- Lead incident response and recovery, ensuring appropriate actions are taken and incidents are recorded.
- Make decisions on significant operational or safety issues arising during night operations.
- Participate in the Duty Manager rota, acting as an escalation point for emergencies where required.
- Support property emergency response procedures when incidents occur.
- Compliance, Safety & Security
- Conduct compliance and safety audits across the property.
- Ensure health and safety procedures are followed at all times.
- Ensure Personal Emergency Evacuation Plans (PEEPs) are communicated and understood.
- Ensure Business Continuity Plans and operational protocols are communicated to the team.
- Monitor safety standards across the building to protect residents, visitors, staff and contractors.
- Sign in and supervise third-party contractors on site during shift.
- Team Leadership & Development
- Provide direct line management of the Operations Assistant Night Team, ensuring clear leadership, direction and support.
- Manage all aspects of people management, including recruitment, performance management, absence management and development, ensuring effective team coverage.
- Ensure mandatory training and e-learning requirements are completed.
- Support the development of team members through coaching and on-shift training.
- Promote teamwork and collaboration across property teams.
- Ensure operational protocols and service expectations are clearly communicated.
- Maintenance & Property Support
- Respond to and investigate reactive maintenance issues, making safe where required and allocating tasks to the appropriate team members.
- Monitor maintenance requests and ensure issues are escalated or resolved promptly.
- Support property presentation through ad-hoc checks, minor fixes and general upkeep.
- Ensure communal areas remain safe and well maintained.
- Resident Experience & Customer Service
- Support residents with enquiries or issues, ensuring a positive resident experience.
- Support resident sales and retention conversations where required or signpost residents to the appropriate teams.
- Raise welfare, housekeeping or resident experience cases where necessary.
- Ensure residents feel safe and supported within the property.
- Operational Systems & Continuous Improvement
- Record all operational requests, cases and incidents within the CRM system.
- Ensure operational activities align with company policies, standards and procedures.
- Monitor service delivery performance and identify opportunities for improvement.
- Support operational improvement initiatives across the property.
Experience, Skills & Qualifications
- Experience in a customer service, hospitality, property operations or supervisory role.
- Experience supporting or supervising operational teams.
- Strong understanding of health and safety procedures and compliance requirements.
- Experience handling incidents, escalations or emergency situations in an operational environment.
- Strong communication and problem-solving skills.
- Ability to make decisions and remain calm under pressure.
- Ability to work collaboratively with teams and provide guidance during operational shifts.
We`re proud to be an equal opportunities employer and we`re passionate about building inclusive teams.
We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong.
It is important to us that our people reflect the diversity of our students and the communities we work in.
We celebrate being different and work together to be the best we can be.
Night Operations Supervisor in Edinburgh employer: Unite
Join a dynamic team at Europe’s leading B2B platform as a Customer Service Representative, where you will thrive in an open and collaborative environment that celebrates individuality. With flexible working options from our modern Cardiff office or remotely, along with access to career growth through our Academy training and unique workation opportunities, we prioritise your professional development and work-life balance. Experience a supportive culture that values your contributions and fosters strong customer relationships, making it an excellent place for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Operations Supervisor in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unite. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unite
Don't be shy about reaching out to Unite directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Operations Supervisor in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unite and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unite
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
