At a Glance
- Tasks: Support English-speaking customers with their orders and inquiries on our platform.
- Company: Unite connects businesses for sustainable growth through an innovative e-procurement platform.
- Benefits: Enjoy flexible working hours, hybrid work options, and 30 holidays for a balanced lifestyle.
- Other info: Work abroad for up to 2 months and access training for personal development.
- Why this job: Join a collaborative culture that values individuality and offers career growth opportunities.
- Qualifications: Fluent in English and at least A2 in German; customer service experience is a plus.
The predicted salary is between 26000 - 39000 £ per year.
As a Customer Service Representative (English & German), you will be part of our international customer service team. You’ll be the first point of contact for our English‑speaking customers, supporting them with inquiries regarding their orders on our platform.
Your role
- Cultivate customer relationships: being the first point of contact for order‑related questions, working empathically with international customers to find the right solutions.
- Act in a connected way: serving as a valuable link between customers and suppliers, ensuring smooth processing of orders from item search to returns.
- Breaking new grounds: handling customer inquiries about orders and acting as an intermediary for cross‑topic issues, providing the best possible shopping experience.
- Design processes: actively shaping team processes with a direct influence on customer satisfaction.
Your qualifications
- Languages: fluent in English with at least a C1 level in German.
- Know‑how: commercial training and initial experience in customer service or a similar customer‑oriented role.
- Personality: strong communicator with a good sense of customer needs; easy to respond individually.
- Act digitally: solid knowledge of MS Office and motivation to learn new IT systems.
- Team spirit: friendly and empathetic manner, reliable work style ensuring stability.
What you can expect from us
- Embrace our Unite Culture: celebrate individuality and foster an open, collaborative environment.
- Flexible work location: hybrid set‑up in a modern office.
- Long‑term thinking: creative freedom and access to Academy training for career growth.
- Workations: work abroad for up to 2 months.
- Fair corporate culture and supportive management.
- Work‑life balance: flexible working hours and 30 holidays.
Customer Service Representative (English & German) - Cardiff employer: Unite
Unite is an exceptional employer that champions individuality and fosters a collaborative work culture, making it an ideal place for Customer Service Representatives to thrive. With flexible working arrangements in a modern Cardiff office, generous holiday allowances, and opportunities for professional growth through our Academy training, employees can enjoy a fulfilling work-life balance while contributing to a meaningful mission of sustainable business practices. Additionally, the unique option to work abroad for up to two months enhances the overall employee experience, allowing for personal and professional enrichment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (English & German) - Cardiff
✨Tip Number 1
Brush up on your customer service skills! Since you'll be the first point of contact for customers, practice active listening and empathy. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 2
Familiarise yourself with the e-procurement industry. Understanding the basics of how B2B platforms operate will help you engage more effectively with customers and demonstrate your interest in the role.
✨Tip Number 3
Since the role requires fluency in English and at least A2 level German, practice your language skills! Engage in conversations or use language apps to boost your confidence in handling inquiries in both languages.
✨Tip Number 4
Showcase your team spirit! Prepare examples of how you've worked collaboratively in previous roles. Highlighting your ability to contribute positively to a team will resonate well with the company culture at Unite.
We think you need these skills to ace Customer Service Representative (English & German) - Cardiff
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Skills:Since fluency in English and at least A2 level in German is essential, make sure to clearly state your language proficiency in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Customer Service Experience:If you have previous experience in customer service or a related field, emphasise this in your application. Use specific examples to demonstrate your ability to handle customer inquiries and resolve issues effectively.
Personalise Your Cover Letter:Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Unite and how you can contribute to their mission of connecting the economy for sustainable business.
How to prepare for a job interview at Unite
✨Showcase Your Language Skills
Since the role requires fluency in English and at least an A2 level in German, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Understand the Company Culture
Familiarise yourself with Unite's values and culture. They emphasise individuality and collaboration, so think of examples from your past experiences that showcase how you embody these traits. This will help you connect with the interviewers on a personal level.
✨Prepare for Customer Scenarios
As a Customer Service Representative, you'll need to handle various customer inquiries. Prepare for situational questions where you might need to demonstrate your problem-solving skills and empathy. Think of specific examples where you've successfully resolved customer issues in the past.
✨Highlight Your Digital Skills
The job mentions a sound knowledge of MS Office and the ability to learn new IT systems. Be ready to discuss your experience with these tools and any other relevant software. If you have examples of how you've adapted to new technologies quickly, share those too!
