Customer Service Representative in Cardiff

Want to shape the future of procurement? At Unite, we’ve been working for over 25 years to make purchasing in the private and public sectors efficient, sustainable and compliant. We offer organisations a trusted alternative to non-European procurement platforms – strengthening local value creation and keeping data where it belongs. More than 700 employees around the world contribute to Unite’s development, bringing diverse perspectives and a strong sense of responsibility. Does this sound like you? Join us as we take procurement to the next level.

As a Customer Service Representative, you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform.

Your role

• Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution.
• Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns.
• Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience.
• Design processes: You actively shape the processes in your team and therefore have a direct influence on customer satisfaction.

Your qualifications

• Languages: You are fluent in English, enabling you to handle daily communication with confidence; German would be a plus.
• Know-how: Ideally, you have commercial training and initial experience in customer service or a similar customer-oriented role.
• Personality: You are a strong communicator and have a good feel for customer needs. You find it easy to respond to customers individually.
• Act digitally: You have a sound knowledge of MS Office and the motivation to familiarise yourself with new IT systems.
• Team spirit: Your friendly and empathetic manner makes you feel comfortable as part of our team, and your reliable way of working ensures stability.

What you can expect from us

• Embrace our Unite Culture: We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive.
• We offer a flexible work location: You can work in a hybrid set-up in our modern Unite office in Cardiff or remote.
• We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
• We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
• We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
• We care about work-life balance: We offer flexible working hours and 30 holidays so you can strike a good balance between your work and personal life.