At a Glance
- Tasks: Support union members and manage the membership system in a dynamic office environment.
- Company: Join a leading union with a commitment to diversity and inclusion.
- Benefits: Enjoy 36 days annual leave, wellbeing allowance, and a pension scheme.
- Other info: Part-time role with flexible hours and opportunities for personal growth.
- Why this job: Make a difference by supporting members and enhancing their experience.
- Qualifications: Customer service skills and experience with multi-line phone systems required.
The predicted salary is between 26000 - 39000 £ per year.
Location: This role will be based in Unite's Heathrow office in the London and Eastern Region.
Reports to: Senior Regional Administrator
Salary: Grade 4 £32,574.00 per annum full time pro rata £19,161.18 per annum plus £5,159.00 per annum pro rata £3,034.71 per annum London Allowance (Rising to £34,852.00 per annum full time pro rata £20,501.18 per annum after 12 months in post).
Contract Type: Permanent
Hours: Job Share 20 Hours per week
Working Pattern: 13.00 - 17.00 Monday - Thursday & 12.00 - 16.00 Friday
Benefits: 36 days annual leave, Annual Wellbeing Allowance, Pension Scheme
The purpose of the role is to work with the membership department to assist in all matters relating to support of the members of the union. To also support and manage the membership system.
This role is being advertised internally / externally and colleagues / individuals who can meet the requirements set out are invited to apply. Applications are encouraged from people who are currently under-represented in the workforce; therefore, we actively encourage women, Black people, Asian people, disabled people, and LGBT people to apply.
Interested applicants are invited to apply by clicking on the green Apply Now button. A copy of the Job Description and Person Specification can be found in the documents section. For any queries please email. CVs are not accepted as part of the application.
Unite reserves the right to withdraw this role at any time. Please be advised that the successful candidate may be required to undertake a DBS check as part of their pre-employment checks dependent on the nature of the role.
Key Skills: Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, Calculator, Dental Office Experience, Front Desk Administrative Experience, Medical Receptionist, Phone Etiquette.
ReceptionistAdministrator employer: Unite the union
Unite offers a supportive and inclusive work environment in its Heathrow office, where employees are valued for their contributions to the membership department. With generous benefits such as 36 days of annual leave, a comprehensive pension scheme, and a focus on employee wellbeing, Unite fosters a culture of growth and development, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ReceptionistAdministrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite the union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite the union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ReceptionistAdministrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite the union:Your cover letter is your chance to shine! Tell us why you want to work at Unite the union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite the union!
How to prepare for a job interview at Unite the union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
