At a Glance
- Tasks: Support membership retention and deliver top-notch customer service for Unite Trade Union.
- Company: Join Unite, a dynamic union fighting for workers' rights and equality.
- Benefits: Enjoy a competitive salary, generous annual leave, and a wellbeing allowance.
- Other info: Embrace a supportive apprenticeship with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of workers while developing your skills.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 34203 - 36595 £ per year.
Location: This role will be based in Unite’s Leicester office in the East Midlands Region.
Reports to: Senior Regional Administrator.
Apprenticeship: You will need to commit to completing a fully supported apprenticeship in Customer Services once you have completed your probation period. Training, support and coaching will be provided.
Salary: Grade 4 – £34,203.00 per annum full time (Rising to £36,595.00 per annum full time after 12 months in post).
Contract Type: Permanent.
Hours: Full-Time, 34 Hours Per Week.
Working Pattern: 11 am to 7 pm Monday to Thursday and 10 am to 5 pm Friday. You will also be required to work 7 hours one Saturday in every three weeks with one day off the following Monday. The start and finish times to be agreed with your line manager.
Annual Leave: 36 days per calendar year plus public holidays.
Benefits: Include Annual Wellbeing Allowance, Final Salary Pension Scheme.
To maintain and increase membership retention levels whilst providing excellent customer service and actively promoting the benefits of Unite Trade Union membership to current and prospective members.
This role is being advertised internally/externally and colleagues/individuals who can meet the requirements set out are invited to apply. Applications are encouraged from people who are currently under-represented in the union. We therefore actively encourage women, Black people, Asian people, disabled people and LGBT+ people to apply.
Interested applicants are invited to apply by clicking on the green “Apply Now” button. A copy of the Job Description and Person Specification can be found in the documents section.
For any queries, please email recruitment@unitetheunion.org. CVs are not accepted as part of the application. Unite reserves the right to withdraw this role at any time. Please be advised that the successful candidate may be required to undertake a DBS check as part of their pre-employment checks dependent on the nature of the role.
Apprentice Regional Membership Retention Assistant in Leicester employer: Unite the union
Unite the Union is an exceptional employer located in Leicester, offering a supportive work environment that prioritises employee development through comprehensive training and coaching. With a strong commitment to equality and diversity, Unite provides generous benefits including a final salary pension scheme and a wellbeing allowance, making it an ideal place for individuals seeking meaningful and rewarding careers in customer service and membership retention.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Regional Membership Retention Assistant in Leicester
✨Tip Number 1
Get to know the company! Research Unite and understand their values, mission, and the role of the Apprentice Regional Membership Retention Assistant. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and membership retention. Think about how you can demonstrate your skills and experiences that align with what Unite is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Unite. Good luck!
We think you need these skills to ace Apprentice Regional Membership Retention Assistant in Leicester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Apprentice Regional Membership Retention Assistant. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills:Since this role is all about maintaining membership retention and providing excellent customer service, make sure to highlight any relevant experience you have. Whether it's through previous jobs, volunteering, or even personal projects, let us know how you've excelled in customer interactions.
Be Yourself in Your Application:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for helping others and why you’re excited about joining Unite. Authenticity goes a long way!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website by clicking on the green 'Apply Now' button. This ensures that your application gets to the right place and helps us keep track of all applicants easily.
How to prepare for a job interview at Unite the union
✨Know Your Stuff
Before the interview, make sure you understand what Unite stands for and the role of a Membership Retention Assistant. Familiarise yourself with their mission, values, and the importance of customer service in retaining members. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can apply those skills to promote Unite's membership benefits.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training and support you'll receive during your apprenticeship or how success is measured in the role. It shows you're engaged and thinking about your future with the company.
✨Be Yourself
Unite values diversity and inclusion, so don’t be afraid to let your personality shine through. Be honest about your experiences and what you can bring to the team. Authenticity can set you apart from other candidates and help you connect with the interviewers.
