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- Tasks: Lead a team to create an amazing student living experience and manage daily operations.
- Company: Join a values-led organisation dedicated to building vibrant student communities.
- Benefits: Competitive salary, performance bonuses, 25 days annual leave, and a supportive work culture.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for supporting others.
- Other info: Dynamic role with opportunities for personal growth and career development.
The predicted salary is between 30000 - 32000 £ per year.
Lead with heart. Create a home. Make an impact.
Location: London East, E15 1LE
Contract Type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7 between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Salary: £30,108 - £32,247 + bonus + benefits
As a Student Experience Team Leader, you'll play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. You'll work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, you'll support students as they settle into university life, resolve day-to-day issues, and drive operational efficiency to meet performance goals. Every shift brings something different – from coaching and supporting your team across multiple sites, to managing emergencies or stepping in as the duty manager. You'll balance leadership with hands-on problem-solving, keeping things running smoothly and your team feeling supported every step of the way.
Your impact
Responsibilities
- Lead and support the Student Experience Team to deliver a safe, consistent, and caring environment.
- Provide line management and leadership to your team - conducting performance reviews, managing attendance, conduct, and performance, and supporting their growth and development.
- Be responsible for setting objectives, creating rotas, and managing holidays to ensure effective cover and operational excellence.
- Contribute to cluster performance by delivering key business KPIs.
- Act as the point of escalation for incidents and ensure every situation is managed calmly, professionally, and with care.
- Keep our spaces clean, tidy, and well-maintained - taking pride in every detail.
- Collaborate with the day and night teams to ensure a seamless student experience across shifts.
- Build connections with students, supporting welfare and responding promptly to their needs.
- Plan and deliver on-site events and activities to help foster a sense of belonging and community.
- Drive local sales activity and help to meet occupancy and revenue targets.
Your background
You don't need to fit a box or follow a traditional path - what matters most is your mindset. We're looking for curiosity, openness to learning, and the drive to make a difference. Whether you're solving problems, leading change, or supporting our students day-to-day, it's your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Bring a people-focused, supportive approach to leadership.
- Be able to guide and motivate others, even in challenging moments.
- Stay composed and solutions-focused in fast-moving or high-pressure situations.
- Have previous experience managing a team, including supporting performance, wellbeing, and development.
- Preferably, have previous experience in customer service, hospitality, accommodation, retail roles - but this isn’t essential. What's most important is your ability to connect and act with integrity.
- Exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions.
- Collaborative team player who respects diversity and works well both independently and with various internal stakeholders.
- A background in hospitality or retail would be ideal, as it equips you with valuable experience in customer service, team leadership, and operational environments.
Why it’s great to work with US!
In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.
Benefits
We Believe That Everyone Thrives When They’re Able To Bring The Best Version Of Themselves To Work. So, Alongside a Competitive Salary, We’ve Built a Culture And a Reward Package To Support You In Bringing Your Full, Authentic Self To Work, Including A performance-related bonus paid twice a year, 25 days annual leave plus...
Student Experience Team Leader in Woodford Green employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Leader in Woodford Green
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your mindset aligns with theirs, especially around creating a caring environment for students.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've motivated a team or solved a problem under pressure. These anecdotes will show you're ready to lead with heart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community.
We think you need these skills to ace Student Experience Team Leader in Woodford Green
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating a positive student experience shine through. We want to see how much you care about making a difference in students' lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the role. We love seeing how your background fits into our mission of fostering a welcoming community.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Unite Students
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand what it means to lead with heart and create a home for students. This will help you align your answers with their expectations and show that you’re genuinely interested in making an impact.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you support team members. Think of specific examples where you've motivated others or resolved conflicts. This role is all about guiding a team, so demonstrating your people-focused mindset will be key.
✨Prepare for Real-Life Scenarios
Expect situational questions that assess how you handle challenges. Prepare examples from your past experiences where you’ve managed emergencies or improved team performance. This will showcase your problem-solving skills and ability to stay composed under pressure.
✨Connect with the Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team dynamics and student engagement strategies. This not only shows your interest but also helps you gauge if the company culture aligns with your values.