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For Companies At a Glance
- Tasks: Shape an exceptional resident experience and support community engagement initiatives.
- Company: Join Unite Students, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and health benefits.
- Why this job: Make a real impact on student communities and promote sustainability.
- Qualifications: Experience in community engagement and a passion for social impact.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
The Resident Engagement Coordinator plays a pivotal role in shaping and delivering an exceptional resident experience across our properties. This includes supporting customer service programmes, experiential initiatives such as the Resident Ambassador Programme, and sustainability projects. Acting as an ambassador for residents, the role ensures our service philosophy CARE (Connect, Act, Respect, Encourage) is embedded throughout the resident journey, while promoting community, inclusion, and social impact.
What You’ll Be Doing
- Champion the needs and expectations of students and young people, ensuring these inform the Resident Experience strategy.
- Advocate for diversity, equity, inclusion, and belonging in all engagement activities.
- Routinely capture and share insights on the lived experience of residents to inform central strategies and decision-making.
- Lead coordination of the Resident Ambassador Programme, including recruitment, training, engagement, and performance reporting.
- Work closely with Community Engagement Administrators, engage regularly with Resident Ambassadors, responding to feedback and shaping programme improvements.
- Deliver informal and structured resident voice opportunities to strengthen engagement and community building.
- Curate inclusive and resilient student communities through events, initiatives, and participation opportunities (e.g., flat chats, community living agreements).
- Support central and property teams with targeted interventions to address engagement challenges.
- Work closely with Student Support and property teams to ensure alignment with the Support to Stay Framework for elevated care.
- Represent the business externally through presentations, workshops, and sector engagement (e.g., CUBO, AMOSSHE).
- Promote sustainability initiatives that reduce utility consumption and waste and encourage positive social impact.
- Support research and innovation projects that enhance resident experience and sustainability outcomes.
- Analyse quantitative and qualitative feedback to identify trends and recommend improvements.
- Report on national and regional engagement metrics for the Resident Ambassador Programme.
- Provide resilience across the wider Resident Experience and Student Support team by shadowing and supporting other roles when required.
What We’re Looking For In You
- Strong understanding of the student journey and PBSA business cycle.
- Ability to inspire and communicate the vision and social value of the Resident Ambassador Programme.
- Proven experience in community engagement programme coordination, and stakeholder management.
- Analytical skills to interpret data and drive actionable improvements.
- Passion for sustainability and creating positive social impact.
- Excellent communication skills across multiple locations and organisational levels.
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company’s success.
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more.
About Unite Students
Founded in 1991, Unite Students is the UK’s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling us home. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone. We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, your voice is heard, and you can truly belong. We take pride in being rated Gold Investors in People and strive to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
Resident Engagement Coordinator in Wideopen employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Coordinator in Wideopen
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Unite Students' values and mission. This will help you connect your experiences with their goals, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge in interviews and help you tailor your approach.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated skills like community engagement or problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Resident Engagement Coordinator in Wideopen
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a positive resident experience and promoting sustainability. Share personal experiences or projects that reflect your passion.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Engagement Coordinator role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit in.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Unite Students
✨Know the Resident Experience Inside Out
Before your interview, dive deep into understanding the student journey and the specific needs of residents. Familiarise yourself with the CARE philosophy (Connect, Act, Respect, Encourage) and think about how you can embody these values in your role.
✨Showcase Your Community Engagement Skills
Prepare examples from your past experiences where you've successfully coordinated community engagement programmes. Highlight your ability to inspire others and advocate for diversity and inclusion, as these are key aspects of the Resident Engagement Coordinator role.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used quantitative and qualitative feedback to drive improvements in previous roles. Think of specific metrics or trends you've identified and how they led to actionable changes.
✨Demonstrate Your Passion for Sustainability
Since sustainability is a big part of this role, come prepared to talk about your passion for creating positive social impact. Share any relevant projects or initiatives you've been involved in that align with sustainability goals, and how you envision promoting these within the resident community.
