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For Companies At a Glance
- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy a bonus, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact in students' lives while thriving in an inclusive, vibrant culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: All new hires must complete a basic criminal record check.
The predicted salary is between 10065 - 10065 £ per year.
Customer Experience Team Member
Location: Riverside Point – Nottingham
Salary: £10,065.60 per annum, plus bonus and benefits
Hours: 15 hours per week. weekends between 7am and 10pm.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Student Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to engage with students. Think about situations where you made a positive impact or resolved issues effectively.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned in the past. Highlight your ability to manage time effectively, especially in a busy environment like student accommodation.
✨Tip Number 4
Research common challenges faced by students living in accommodation and think about how you could address these as a Customer Experience Team Member. This will demonstrate your proactive approach and genuine care for student wellbeing.
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight your ability to provide excellent customer service and your enthusiasm for engaging with students.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any previous experience in customer service or event planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you have positively impacted others in previous roles, and express your excitement about contributing to the student experience at Unite Students.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. Be sure to convey your positive attitude during the interview, as this role is all about making meaningful connections with students.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice answering common interview questions clearly and confidently, and be prepared to discuss how you would engage with students and address their queries.
✨Highlight Your Organisational Skills
Since the role involves planning events and managing various tasks, be ready to share examples of how you've successfully organised activities in the past. This will show that you can handle the varied responsibilities of the job.
✨Demonstrate Your Team Spirit
Unite Students values collaboration and inclusivity. During the interview, express your enthusiasm for working in a team environment and share experiences where you've contributed positively to a group dynamic.
