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For Companies At a Glance
- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a vibrant community.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks like gym benefits and a cash plan.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Join a Gold Investors in People rated company committed to diversity and inclusion.
The predicted salary is between 21500 - 24000 £ per year.
Overview
Be the friendly face that makes every student feel at home.
Location: Edinburgh
Contract Type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Salary: £25,164 – 26,681 per annum (depending on experience), plus bonus and benefits
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
Responsibilities
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community‑building events with Resident Ambassadors.
- Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Background
You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.
Qualifications
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Benefits
In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of. We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance‑related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy – find the full benefits package on our
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as a wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far you could go? Join US and find out.
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Student Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to engage with students. Think about situations where you made a positive impact, as these stories will resonate well with the hiring team.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned in the past. Highlighting your ability to manage time effectively and coordinate multiple tasks will be crucial for this role.
✨Tip Number 4
Demonstrate your enthusiasm for student life and community engagement. Research local events or popular spots in Manchester that you could recommend to students, as this shows your proactive approach and genuine interest in enhancing their experience.
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Team Member does. Highlight your relevant experiences and skills that align with the responsibilities mentioned, such as providing excellent customer service and planning events.
Tailor Your CV: Make sure your CV reflects the qualities Unite Students is looking for. Emphasise your communication skills, organisational abilities, and any experience in customer service or event planning. Use specific examples to demonstrate how you've excelled in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Unite Students and how you can contribute to their mission of creating a welcoming environment for students.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Customer Experience Team Member.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. Be sure to convey your positive attitude during the interview, as this role is all about making meaningful connections with students.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle various student interactions or queries.
✨Highlight Organisational Skills
Time management and organisational skills are key in this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or events, showcasing your ability to stay organised under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to assist someone in need or plan an event, and be ready to discuss how you approached those challenges.