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For Companies At a Glance
- Tasks: Welcome students, conduct viewings, and organise fun events.
- Company: Join Unite Students, the UK's largest student accommodation provider.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and health perks.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: Positive attitude, great communication, and time management skills.
- Other info: Be part of an inclusive team that values individuality and growth.
The predicted salary is between 25164 - 26681 £ per year.
Overview
Customer Experience Team Member – Location: Manchester – Salary: £25,164 – £26,681 per annum (depending on experience), plus bonus and benefits. Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Responsibilities
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
Qualifications
- A caring, warm person with a positive attitude
- An excellent communicator; you\\\’ll be happy to chat to our students and answer their questions
- You\\\’ll also have great time management and organisational skills
Benefits
- A discretionary annual bonus so you can share in the company\\\’s success
- 33 days\\\’ paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn\\\’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone. We\\`re proud to be an employer that embraces individuality, and we\\`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what\\`s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Student Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Unite Students' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Student Experience Team Member, you'll be chatting with students all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed events or projects. This will demonstrate your ability to plan and run activities for students, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Unite Students family. Don’t miss out on this opportunity!
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Be Yourself: We want to see the real you! When you're writing your application, let your personality shine through. Show us your caring and warm nature, as well as your positive attitude – it’s what we value most!
Tailor Your Application: Make sure to customise your application to highlight your communication skills and experience in customer service. Mention any relevant events you've planned or how you've engaged with students in the past. We love seeing how you fit into our team!
Show Off Your Organisational Skills: Since time management and organisation are key for this role, give us examples of how you've successfully managed multiple tasks or events. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Unite Students
✨Know the Company Inside Out
Before your interview, take some time to research Unite Students. Understand their values, culture, and what makes them unique in the student accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Student Experience Team Member, you'll need to communicate well with students. During the interview, practice clear and friendly communication. Share examples of how you've successfully interacted with others in previous roles or experiences, highlighting your positive attitude and approachability.
✨Demonstrate Your Organisational Skills
Time management and organisation are key for this role. Be prepared to discuss how you plan and execute events or manage multiple tasks. You could even bring a brief example of a successful event you organised or a time when you juggled various responsibilities effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company. Plus, it gives you valuable insights into whether this is the right fit for you.