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For Companies At a Glance
- Tasks: Welcome students, organise events, and provide support in a vibrant team environment.
- Company: Join Unite Students, the UK's largest provider of student accommodation.
- Benefits: Enjoy competitive salary, generous holiday, and health benefits.
- Why this job: Make a real impact on students' lives while developing your skills.
- Qualifications: Positive attitude, excellent communication, and strong organisational skills.
- Other info: Be part of an inclusive culture that celebrates individuality and growth.
The predicted salary is between 21500 - 22500 £ per year.
Job Description
Customer Experience Team Member
Location: Primary Location is Blackfriars (As member of the Glasgow Team, you will get work across all of our sites)
Salary: £25,164 – £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Student Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Get to know the company! Research Unite Students and understand their values and culture. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Unite Students. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the unexpected! Since the role involves varied tasks, think of examples from your past where you've handled different situations. Be ready to share how you’ve enriched someone’s experience or solved a problem creatively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unite Students family. Don’t miss out on this opportunity!
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences that make you a great fit for the Student Experience Team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of your communication skills or any events you've organised that relate to the role.
Show Your Passion: We love candidates who are genuinely excited about enriching student lives! Share why you’re passionate about working in a customer experience role and how you can contribute to creating a welcoming environment for our students.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Unite Students
✨Know the Company Culture
Before your interview, take some time to research Unite Students and their values. They pride themselves on inclusion and creating a positive environment, so think about how your own values align with theirs. Be ready to share examples of how you embody these principles in your previous experiences.
✨Showcase Your Communication Skills
As a Customer Experience Team Member, excellent communication is key. Prepare to demonstrate your ability to engage with students and answer their questions. You might want to practice common interview questions with a friend, focusing on clear and friendly responses that reflect your warm personality.
✨Highlight Your Organisational Skills
This role involves planning events and managing various tasks. Think of specific instances where you've successfully organised something, whether it was an event or a project. Be ready to discuss how you prioritise tasks and manage your time effectively, as this will show you're up for the challenge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if Unite Students is the right fit for you. Ask about their approach to student engagement or how they support team members' development.