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- Tasks: Lead a team to ensure students have an amazing experience in our accommodation.
- Company: Join Unite Students, a top FTSE 100 company dedicated to student living.
- Benefits: Enjoy competitive salary, bonuses, and opportunities for growth.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Looking for friendly, caring, and ambitious individuals with a passion for customer service.
- Other info: Work 37.5 hours a week, including weekends on a rota basis.
The predicted salary is between 26136 - 29403 £ per year.
Student Experience Team Leader Location: Edinburgh Salary: £26,136 – £29,403 per annum (depending on experience), plus bonus and benefits Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7 between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential. We are Unite Students , a progressive FTSE 100,company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call US Home. You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers€,, expectations. You will be: Supporting…
Student Experience Team Leader employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with our commitment to providing exceptional service.
✨Tip Number 2
Familiarize yourself with the student accommodation sector and current trends. Being knowledgeable about what students are looking for in their living experience will demonstrate your commitment to understanding our residents' needs.
✨Tip Number 3
Highlight your leadership skills by discussing any experience you have in managing teams or projects. We value leaders who can inspire and motivate others, so be ready to share how you've successfully led a team in the past.
✨Tip Number 4
Be prepared to discuss how you would handle challenging situations with students. Think of scenarios where you had to resolve conflicts or provide support, as this will showcase your problem-solving abilities and empathy.
We think you need these skills to ace Student Experience Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Student Experience Team Leader position. Understand the key responsibilities and the qualities that Unite Students is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to provide exceptional service and support to students.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering outstanding customer care. Mention why you want to work with Unite Students and how your values align with their mission to provide a world-class experience for students.
Highlight Your Leadership Skills: In both your CV and cover letter, emphasize your leadership skills and experiences. Provide examples of how you've successfully led a team or managed operations in a previous role, showcasing your ability to lead by example.
How to prepare for a job interview at Unite Students
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Unite Students.
✨Demonstrate Leadership Skills
As a Student Experience Team Leader, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in previous roles. Highlight your ability to lead by example.
✨Understand the Role and Responsibilities
Familiarize yourself with the day-to-day operations of a Student Experience Team Leader. Be ready to discuss how you would handle various scenarios that may arise in the role, showcasing your problem-solving skills and adaptability.
✨Emphasize Your Commitment to Student Well-being
Since the role focuses on providing a world-class experience for students, convey your commitment to their well-being. Discuss any relevant experiences you have in supporting students or working in environments focused on customer care.
