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- Tasks: Lead a team to ensure students have an exceptional living experience.
- Company: Join Unite Students, the UK's largest provider of student accommodation.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and health perks.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Must pass a basic criminal record check before starting.
The predicted salary is between 22700 - 30400 £ per year.
Location: Sheffield
Salary: £26,789 - £30,432 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.
You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers' expectations.
You will be:
- Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
- Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
- Supporting the training and development of your team members to help them reach their potential
- Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems
- Working with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves
- Proactively driving local sales activity against given targets
What we're looking for:
- You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- You are hardworking and willing to get stuck in alongside your team
- You are a confident operator ready to take the first step into leadership
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You remain calm and focused, even in difficult or pressurised situations
- You have the ability to find a solution to a new situation or challenge
- You are confident working both alone on your own or as part of a team
- You understand and respect the diversity of others' cultures, beliefs, and backgrounds.
What You'll Get in Return:
- A discretionary annual bonus so you can share in the company's success
- 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Student Experience Team Leader employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Leader
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to handle challenging situations. Highlighting specific instances where you've successfully led a team or resolved conflicts will make you stand out.
✨Tip Number 3
Research the local student community in Sheffield. Being knowledgeable about the needs and challenges faced by students in the area will show your genuine interest in enhancing their experience and your readiness to engage with them.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Student Experience Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to support and develop a team, as well as your commitment to providing exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating inclusive environments and supporting students. Mention how your skills align with the responsibilities outlined in the job description, such as delegating tasks and ensuring safety and security.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and professionally. Use appropriate language and structure your writing logically to convey your points effectively.
Highlight Problem-Solving Abilities: Include examples in your application that showcase your ability to remain calm under pressure and find solutions to challenges. This will demonstrate your readiness to handle the varied situations that may arise in the role.
How to prepare for a job interview at Unite Students
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a team setting.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you would support and develop your team. Think of instances where you successfully delegated tasks or motivated others, as this role requires leading by example.
✨Highlight Problem-Solving Abilities
Be ready to talk about challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you can remain calm under pressure and find effective solutions.
✨Emphasise Inclusivity and Diversity
Since the company values diversity, share your understanding of different cultures and how you’ve fostered an inclusive environment in past roles. This will align with their commitment to creating a welcoming community for all students.
