Student Experience Team Leader

Location: Birmingham North

Salary: £26,790 - £30,139 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

As a Student Experience Team Leader, you will play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. You will work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, you will support students as they settle into university life, resolve day-to-day issues, and drive operational efficiency to meet performance goals.

You will be:

• Drive local sales activity and help to meet occupancy and revenue targets.
• Lead, coach, and motivate your property team to deliver outstanding service and meet sales targets.
• Manage daily operations and ensure your building runs smoothly, safely, and efficiently at all times.
• Build connections with students, supporting welfare and responding promptly to their needs.
• Plan and deliver on-site events and activities to help foster a sense of belonging and community.
• Work closely with colleagues in housekeeping, facilities, and other areas to maintain high standards.

What we are looking for:

• A proactive, customer-centric sales professional who demonstrates initiative in achieving sales targets, elevates team performance through hands-on training in sales, and leads by example.
• Be hands-on and hardworking, willing to actively support the team and step into leadership with confidence.
• Exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions.
• Is calm and focused under pressure, able to stay composed in challenging or fast-moving situations.
• Strong problem-solver with the ability to think quickly and find solutions to new or unexpected challenges.
• Collaborative team player who respects diversity and works well both independently and with various internal stakeholders.

What You Will Get in Return:

• A discretionary annual bonus so you can share in the company’s success.
• 33 days’ paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service.
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students:

Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone. We are proud to be an employer that embraces individuality, and we are passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application.