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- Tasks: Lead a team to deliver exceptional customer service in student accommodation.
- Company: Join Unite Students, a top FTSE 100 company in student housing.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and health perks.
- Why this job: Be part of a progressive culture that values diversity and personal growth.
- Qualifications: Passion for leadership and customer service; no specific experience required.
- Other info: Opportunity to manage multiple properties and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you! We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.
You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.
You will be able to:
- Articulate and advocate the organisations vision and strategic plans to your team to help deliver change
- Adapt your style to inspire, engage, and motivate your team in varying situations
- Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance
- Manage your own and your team’s workload and pressure, and adapt to evolving situations by seeking alternative approaches
- Adjust current working processes and generate new ideas in response to transformational changes and demands
- Build a network and collaborate with cross functional teams with diverse expertise and capabilities
- Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds
- Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
Student Experience Manager employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager
✨Tip Number 1
Familiarise yourself with Unite Students' mission and values. Understanding their commitment to exceptional customer service and inclusivity will help you articulate how your leadership style aligns with their goals during the interview.
✨Tip Number 2
Network with current or former employees of Unite Students on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Student Experience Manager role.
✨Tip Number 3
Prepare examples of how you've successfully led teams in delivering exceptional service. Be ready to discuss specific situations where you inspired and motivated your team, as this will demonstrate your capability to meet the role's requirements.
✨Tip Number 4
Research the latest trends in student accommodation and customer service. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and committed to continuous improvement.
We think you need these skills to ace Student Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Student Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and delivering exceptional customer service. Use specific examples from your past experiences to demonstrate your ability to inspire and motivate others.
Highlight Relevant Experience: In your CV, focus on your previous roles that involved team leadership, operational management, and customer service. Quantify your achievements where possible to show the impact you've made in your previous positions.
Showcase Your Values: Emphasise your commitment to diversity and inclusion in your application. Provide examples of how you have championed these values in your previous roles, as this aligns with the company's mission and culture.
How to prepare for a job interview at Unite Students
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight instances where you inspired and motivated your team, especially in challenging situations, to showcase your ability to lead effectively.
✨Emphasise Adaptability
The role requires adapting to evolving situations, so be ready to share examples of how you've adjusted your approach in response to change. Discuss any innovative solutions you've implemented to overcome challenges, demonstrating your flexibility.
✨Champion Diversity and Inclusion
Since the company values diversity, come prepared to talk about how you've fostered an inclusive environment in previous roles. Share specific initiatives or practices you've implemented that celebrate diverse contributions within a team.
