At a Glance
- Tasks: Ensure student safety and comfort during night shifts while providing support and reassurance.
- Company: Join Unite Group, a leader in student accommodation with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, generous leave, and health benefits.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives every night while building your career.
- Qualifications: No specific experience needed; just a passion for helping others and a positive attitude.
The predicted salary is between 35850 - 35850 £ per year.
At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students brand. Make a difference, night after night.
Location: London North
Contract Type: Permanent
Working hours: 42.5 hours per week, working 5 nights out of 7 between the hours of 22:00 - 7:00. Weekends will be required on a rotational basis.
Salary: £35,850 + bonus + benefits
As a Student Safety Team Member, you will play a key part in keeping our students and buildings safe, comfortable, and welcoming throughout the night. You will be the reassuring presence that helps students feel supported, cared for, and at home. You will work closely with the Student Safety Team Leader and your peers across the cluster, making a real impact every day. Every shift brings something different – from doing safety patrols and updating Excel handovers, to responding to emails or supporting a student who needs help in the early hours. It’s a role where you will stay calm under pressure, connect with people, and make a real difference every night.
Your impact
Whilst no two nights are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:
- Be a friendly face and first point of contact for students who need support or reassurance overnight.
- Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
- Help students feel welcome, respected, and cared for - always treating everyone with empathy and professionalism.
- Work closely with day and night teams to ensure seamless service and handovers.
- Take pride in maintaining tidy, safe, and well-kept spaces.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path - what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, it’s your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Enjoy connecting with people and creating a safe, inclusive environment.
- Stay composed and confident when faced with unexpected challenges.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment - though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
Why it’s great to work with US!
In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We Believe That Everyone Thrives When They’re Able To Bring The Best Version Of Themselves To Work. So, alongside a competitive salary, we’ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year.
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
- A generous pension scheme where contributions between 4% and 11% depending on how much you save.
- Life assurance worth 4 times your salary.
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
- Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it.
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium.
There’s even more to enjoy - find the full benefits package on our website.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student who depends on you!
Once you’ve joined us, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as a wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different - and we’re proud of it. How far could you go? Join us and find out.
Safety Team Member in London employer: Unite Students
Unite Students in Portsmouth is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises student engagement and community building. Employees benefit from competitive salaries, generous annual leave, and performance-related bonuses, alongside opportunities for personal and professional growth within the vibrant student accommodation sector. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Safety Team Member in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite Students. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite Students before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Safety Team Member in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite Students:Your cover letter is your chance to shine! Tell us why you want to work at Unite Students specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite Students!
How to prepare for a job interview at Unite Students
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
