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For Companies At a Glance
- Tasks: Engage with international customers, primarily Chinese students, through various communication channels.
- Company: Join a dynamic team focused on customer satisfaction and international sales.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and health benefits for your wellbeing.
- Why this job: Make a real impact by helping students find their perfect accommodation.
- Qualifications: Fluent in Mandarin, with sales experience and strong communication skills.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The role will include offering customer service to international customers on various channels (calls, WeChat, emails etc).
Working Hours and Shift Pattern:
- Monday - Sunday 5-day working week, including work some weekends and during Bank Holidays
- 7.5 hours a day between 5am - 8pm
- Early shift starts at 5am. Late shift usually ends at 6pm, except during peak season where the late shift ends at 8pm.
- 37.5 hours a week
What You’ll Be Doing:
- Conducting sales conversations with predominantly Chinese students via various channels including WeChat, Webchat, calls, emails etc.
- Processing room availability checks for short stays and for academic year stays.
- Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary.
- Providing a decisive and effective response to complaints, assisting in and resolving customer disputes and escalating where necessary.
- Maintaining Unite Students’ information systems including the booking system, MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and GDPR.
- Undertaking general administration duties, including processing bookings and payments, debt chasing, no shows and absconders.
- Providing financial administration support, escalating customer arrears issues; assisting with International agents commission tracking, commission checks; commission payments, monitoring the commission budget.
What We’re Looking for in You:
- Chinese native speaker; (written and spoken fluency in Mandarin)
- Ability to work outside of regular office hours to communicate with customers based in China if/when needed.
- Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations.
- Ability to build relationships internally and with third party suppliers.
- Computer literate with the ability to use Microsoft Office.
- Ability to work at pace whilst maintaining a high level of accuracy & attention to detail.
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
- Previous experience of working within a sales environment with administrative tasks.
- Highly skilled in advising and delivering against customer needs.
- Ability to work with a positive and collegiate attitude, to adapt swiftly and to undertake challenging tasks to ensure customer satisfaction.
- Self-motivated and possessing the ability to work on own initiative.
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success.
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
International Sales Advisor (Mandarin Speaking) in London employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Sales Advisor (Mandarin Speaking) in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at companies you're interested in. Use platforms like LinkedIn to reach out and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions and your responses. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of International Sales Advisor.
✨Tip Number 3
Show off your skills! During interviews, be ready to demonstrate your customer service abilities and sales techniques. Share specific examples of how you've successfully handled customer issues or closed sales in the past.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace International Sales Advisor (Mandarin Speaking) in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping international students and making a difference in their experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can communicate effectively in Mandarin and has a knack for sales, so don’t hold back on showcasing those talents!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that’s easy to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unite Students
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries via WeChat and emails. Brush up on your Mandarin skills too, as you'll need to communicate effectively with Chinese students.
✨Show Your Passion
During the interview, let your enthusiasm for sales and customer service shine through. Share examples of how you've successfully engaged with customers in the past, particularly in challenging situations. This will demonstrate your ability to build relationships and resolve issues effectively.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle a complaint or a difficult customer interaction. Practising these scenarios can help you articulate your thought process and show that you're calm under pressure.
✨Highlight Your Tech Skills
Since the role involves maintaining information systems and using Microsoft Office, be ready to discuss your computer literacy. Mention any relevant experience you have with data management or administrative tasks, and be specific about the tools you've used.
