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For Companies At a Glance
- Tasks: Handle maintenance tasks like repairs, inspections, and health and safety calls.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks including gym benefits.
- Why this job: Be part of a diverse team focused on creating inclusive environments for students.
- Qualifications: A full UK driving licence and experience in maintenance or customer service are essential.
- Other info: All new hires must complete a basic criminal record check.
The predicted salary is between 24965 - 29299 £ per year.
Job Description
Facilities Team Member
Location: London Central
Hours and Rota: 37.5 hours per week. The role will be expected to work an 8 hour shift between 8am and 8pm Monday – Sunday.
Salary: £28,958 – £35,039 per annum (depending on experience), plus bonus and benefits
Essential: A full driving license valid for driving in the UK
What you`ll be doing as a Facilities Team Member
- Resolving a variety of general maintenance issues and problems including basic plastering, window and door repairs, completing like-for-like electrical changes and basic plumbing
- Responding to any Health and Safety related calls
- Completing planned inspections and rectifying any remedial works
- Logging any maintenance issues and follow up accordingly
What we`re looking for in you
- The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
- You`ll have experience working within general maintenance, basic plumbing and electrical skills desireable
- You`ll have experience within a customer facing role
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as basic plumbing and electrical skills. Being able to discuss your hands-on experience with these tasks during the interview will show that you're well-prepared and capable.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a facilities or maintenance context. This role places a strong emphasis on delivering top-notch customer service, so be ready to share examples of how you've successfully interacted with customers in the past.
✨Tip Number 3
Research Unite Students and their commitment to inclusion and employee development. During your interview, mention how you align with their values and how you can contribute to creating a positive environment for both students and staff.
✨Tip Number 4
Prepare questions about the team dynamics and the types of projects you might work on. Showing genuine interest in the role and the company culture can set you apart from other candidates and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in general maintenance, plumbing, and electrical skills. Emphasise any customer-facing roles you've had, as this is important for the Facilities Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your commitment to health and safety. Mention specific examples of how you've resolved maintenance issues in the past.
Highlight Relevant Skills: In your application, clearly outline your full UK driving licence and any specific maintenance skills you possess. This will demonstrate your suitability for the role and align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Team Member.
How to prepare for a job interview at Unite Students
✨Show Your Customer Service Skills
As a Facilities Team Member, you'll be interacting with students regularly. Make sure to highlight your experience in customer-facing roles and demonstrate your passion for delivering excellent service during the interview.
✨Demonstrate Your Maintenance Knowledge
Be prepared to discuss your experience with general maintenance tasks, including basic plumbing and electrical skills. You might be asked about specific situations where you've resolved maintenance issues, so have some examples ready.
✨Understand Health and Safety Protocols
Since the role involves responding to health and safety calls, it's crucial to show your understanding of relevant protocols. Brush up on basic health and safety regulations and be ready to discuss how you would handle related situations.
✨Express Your Commitment to Inclusion
Unite Students values diversity and inclusion. Be sure to convey your understanding of these principles and how you can contribute to creating an inclusive environment for both students and staff.
