Facilities Team Member

Facilities Team Member

London Full-Time 24965 - 29299 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Handle maintenance tasks like repairs, inspections, and health and safety calls.
  • Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
  • Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks including gym benefits.
  • Why this job: Be part of a diverse team focused on creating inclusive environments for students.
  • Qualifications: A full UK driving licence and experience in maintenance or customer service are essential.
  • Other info: All new hires must complete a basic criminal record check.

The predicted salary is between 24965 - 29299 £ per year.

The role

will be expected to work an 8 hour shift between 8am and 8pm Monday – Sunday.

Salary: £28,958 – £35,039 per annum (depending on experience), plus bonus and benefits

Essential: A full driving licence valid for driving in the UK

What you`ll be doing as a Facilities Team Member

  • Resolving a variety of general maintenance issues and problems including basic plastering, window and door repairs, completing like-for-like electrical changes and basic plumbing
  • Responding to any Health and Safety related calls
  • Completing planned inspections and rectifying any remedial works
  • Logging any maintenance issues and follow up accordingly
  • What we`re looking for in you

  • The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
  • You`ll have experience working within general maintenance, basic plumbing and electrical skills desireable
  • You`ll have experience within a customer facing role
  • What You`ll Get in Return

  • A discretionary annual bonus so you can share in the company`s success
  • 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
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    Contact Detail:

    Unite Students Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Facilities Team Member

    ✨Tip Number 1

    Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as basic plumbing and electrical skills. Being able to discuss your hands-on experience with these tasks during the interview will show that you're well-prepared and capable.

    ✨Tip Number 2

    Highlight any previous customer service experience you have, especially in a facilities or maintenance context. This role places a strong emphasis on delivering top-notch customer service, so be ready to share examples of how you've successfully interacted with customers in the past.

    ✨Tip Number 3

    Research Unite Students and their commitment to inclusion and employee development. During your interview, mention how you align with their values and how you can contribute to creating a positive environment for both students and staff.

    ✨Tip Number 4

    Prepare questions about the team dynamics and the types of projects you might work on. Showing genuine interest in the role and the company culture can set you apart from other candidates and demonstrate your enthusiasm for joining the team.

    We think you need these skills to ace Facilities Team Member

    General Maintenance Skills
    Basic Plumbing Skills
    Basic Electrical Skills
    Health and Safety Awareness
    Customer Service Skills
    Problem-Solving Skills
    Attention to Detail
    Time Management
    Communication Skills
    Driving Licence Valid in the UK
    Ability to Log and Track Maintenance Issues
    Teamwork
    Adaptability
    Proactive Approach to Work

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in general maintenance, plumbing, and electrical skills. Emphasise any customer-facing roles you've had, as this is important for the Facilities Team Member position.

    Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your commitment to health and safety. Mention specific examples of how you've resolved maintenance issues in the past.

    Highlight Relevant Skills: In your application, clearly outline your full UK driving licence and any specific maintenance skills you possess. This will demonstrate your suitability for the role and align with the job requirements.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Team Member.

    How to prepare for a job interview at Unite Students

    ✨Show Your Customer Service Skills

    As a Facilities Team Member, you'll be interacting with students regularly. Make sure to highlight your experience in customer-facing roles and demonstrate your passion for delivering excellent service during the interview.

    ✨Demonstrate Your Maintenance Knowledge

    Be prepared to discuss your experience with general maintenance tasks, including basic plumbing and electrical skills. You might be asked about specific situations where you've resolved maintenance issues, so have some examples ready.

    ✨Understand Health and Safety Protocols

    Since the role involves responding to health and safety calls, it's crucial to show your understanding of relevant protocols. Brush up on basic health and safety regulations and be ready to discuss how you would handle related situations.

    ✨Express Your Commitment to Inclusion

    Unite Students values diversity and inclusion. Be sure to convey your understanding of these principles and how you can contribute to creating an inclusive environment for both students and staff.

    Facilities Team Member
    Unite Students
    Location: London
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