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- Tasks: Join our team to tackle maintenance tasks and ensure a safe environment for students.
- Company: Unite Students is the UK's largest provider of student accommodation, supporting over 70,000 students.
- Benefits: Enjoy 33 days of paid holiday, a bonus scheme, and health benefits including gym perks.
- Why this job: Be part of a vibrant culture focused on student experience and inclusivity while developing your skills.
- Qualifications: A full UK driving licence and experience in maintenance or customer service are essential.
- Other info: This role includes a basic criminal record check for safeguarding our students.
The predicted salary is between 25700 - 28586 ÂŁ per year.
Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces where your skills keep our student community thriving every day.
Location: Birmingham North
Contract Type: Permanent
Working Hours: 30 hours per week, working 4 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.
Salary: starting from ÂŁ21,400 + bonus + benefits
Essential: A full UK driving licence
Responsibilities
- Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance to ensure buildings are safe, secure, and well‑maintained.
- Ensure Health and Safety Compliance: Maintain a safe environment by completing monitoring, responding promptly to safety‑related calls, and adhering to all relevant policies and procedures.
- Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude.
- Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps and complete planned inspections, reporting any remedial work to the appropriate engineer.
Background & Qualifications
We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.
- Hold a valid UK driver’s licence – essential for traveling between sites.
- Basic technical maintenance skills – including joinery, plastering, basic domestic plumbing, and completing like‑for‑like electrical changes with attention to safety and proper documentation.
- Knowledge and adherence to Health and Safety legislation – ensuring a safe working environment and compliance with legal standards.
- Experience in general maintenance and customer‑facing roles – demonstrating the ability to work effectively while delivering top customer service.
- Strong problem‑solving and communication skills – capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues.
Benefits
- A performance‑related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share‑save scheme allowing purchase of Unite Students shares at a discounted rate
- Enhanced family leave – 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure you’re supported as needed
- Free volunteering day per year to make a difference
- Access to an online platform offering discounted retail and hospitality services
As an employee you’ll also have access to a 20% student rent discount at any of our direct‑let properties for your children, siblings, their children, or any student who depends on you.
Once you’ve joined us, you’ll gain access to an extensive suite of essential learning to prepare you for daily tasks and a wider catalogue to explore and elevate your career.
We believe that everyone thrives when they can bring their best selves to work, so we’re proud to offer you the chance to grow and contribute within a values‑led organisation.
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Facilities Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as basic plumbing and electrical skills. Being able to discuss your hands-on experience with these tasks during an interview will show that you're well-prepared for the role.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a maintenance or facilities context. This will demonstrate your ability to interact positively with students and staff, which is crucial for this role.
✨Tip Number 3
Research Unite Students and their commitment to student experience and inclusion. Being able to articulate how your values align with theirs can set you apart from other candidates during the interview process.
✨Tip Number 4
Prepare examples of how you've resolved maintenance issues in the past. Having specific scenarios ready to share will help illustrate your problem-solving skills and readiness for the challenges of the Facilities Team Member role.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in general maintenance, plumbing, and electrical skills. Emphasise any customer-facing roles you've had, as this is crucial for the Facilities Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've resolved maintenance issues or contributed to a positive experience in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to basic repairs, health and safety awareness, and any certifications you may have. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Unite Students
✨Show Your Customer Service Skills
As a Facilities Team Member, you'll be interacting with students regularly. Make sure to highlight your experience in customer-facing roles and demonstrate your passion for providing excellent service during the interview.
✨Demonstrate Your Maintenance Knowledge
Be prepared to discuss your experience with general maintenance tasks, including basic plumbing and electrical skills. You might be asked about specific situations where you've resolved maintenance issues, so have some examples ready.
✨Understand Health and Safety Protocols
Since the role involves responding to health and safety calls, it's crucial to show that you understand the importance of these protocols. Brush up on relevant health and safety regulations and be ready to discuss how you would handle related situations.
✨Express Your Commitment to Inclusion
Unite Students values diversity and inclusion. Be sure to convey your understanding of these principles and how you can contribute to creating an inclusive environment for both students and staff during your interview.