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For Companies At a Glance
- Tasks: Fix maintenance issues, ensure safety, and provide top-notch customer service.
- Company: Join Unite Students, the UK's largest student accommodation provider.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and health perks.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in maintenance and customer service is a plus.
- Other info: Be part of an inclusive team that values individuality and growth.
The predicted salary is between 22700 - 28600 £ per year.
Job Description
Facilities Team Member
Location: Edinburgh
Hours and Rota: 37.5 hours per week. The role will be expected to work an 8 hour shift between 8am and 8pm Monday – Sunday.
Salary: £25,699 – £28,587 per annum (depending on experience), plus bonus and benefits
Essential: A full driving license valid for driving in the UK
What you`ll be doing as a Facilities Team Member
- Resolving a variety of general maintenance issues and problems including basic plastering, window and door repairs, completing like-for-like electrical changes and basic plumbing
- Responding to any Health and Safety related calls
- Completing planned inspections and rectifying any remedial works
- Logging any maintenance issues and follow up accordingly
What we`re looking for in you
- The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
- You`ll have experience working within general maintenance, basic plumbing and electrical skills desireable
- You`ll have experience within a customer facing role
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Facilities Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unite Students. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to facilities management and customer service. Think of examples from your past experiences that showcase your skills in maintenance and problem-solving. We want to hear your stories!
✨Tip Number 3
Show off your personality! During the interview, let your passion for delivering top-notch customer service shine through. Be friendly and approachable, as this role is all about creating a welcoming environment for students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after your interview to express your continued interest!
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about being a Facilities Team Member and how you can contribute to creating a great experience for our students.
Highlight Relevant Experience: Make sure to mention any previous experience in general maintenance, plumbing, or electrical work. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description and relate them to your own experiences. This shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Unite Students
✨Know Your Stuff
Make sure you brush up on your general maintenance skills, especially basic plumbing and electrical work. Be ready to discuss any relevant experience you've had in these areas, as well as how you've handled customer service situations in the past.
✨Show Your Passion for Customer Service
Since the student experience is key for this role, demonstrate your enthusiasm for providing top-notch customer service. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Be Prepared for Health and Safety Questions
Expect questions related to health and safety protocols. Familiarise yourself with common practices and be ready to explain how you would respond to health and safety calls or issues that may arise in a facilities role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or specific responsibilities of the Facilities Team Member role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
