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For Companies At a Glance
- Tasks: Handle maintenance tasks like repairs and inspections while ensuring top-notch customer service.
- Company: Join Unite Students, the UK's largest student accommodation provider with a commitment to diversity and inclusion.
- Benefits: Enjoy 33 days of holiday, a bonus scheme, and health perks like gym benefits and a cash plan.
- Why this job: Be part of a collaborative culture that values your contributions and supports your growth.
- Qualifications: A full UK driving license and experience in maintenance or customer service are essential.
- Other info: Employment is subject to a basic criminal record check for safeguarding purposes.
The predicted salary is between 24900 - 29200 £ per year.
Facilities Team Member
Location: London South
Hours and Rota: 37.5 hours per week. The role will be expected to work an 8-hour shift between 8am and 8pm, Monday – Sunday.
Salary: £28,958 – £35,039 per annum (depending on experience), plus bonus and benefits.
Essential: A full driving license valid for driving in the UK.
What you\’ll be doing as a Facilities Team Member
- Resolving a variety of general maintenance issues including basic plastering, window and door repairs, electrical changes, and basic plumbing.
- Responding to Health and Safety related calls.
- Completing planned inspections and rectifying remedial works.
- Logging maintenance issues and following up accordingly.
- Delivering excellent customer service, as the student experience is a priority.
- Having experience in general maintenance, basic plumbing, and electrical skills is desirable.
- Having experience in a customer-facing role.
- Being comfortable with using technology.
- Having experience working in a team.
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK\’s largest provider of purpose-built student accommodation, with over 70,000 students across 23 locations. We are committed to diversity, inclusion, and creating a collaborative culture where everyone can belong. We are proud to be rated Gold by Investors in People.
As part of our safeguarding commitment, all new employees will undergo a basic criminal record check at our expense. Employment is contingent upon satisfactory clearance.
Benefits
- A discretionary annual bonus.
- 33 days\’ paid holiday, including bank holidays, with additional days for long service.
- A generous pension scheme with employer contributions between 5% and 11%.
- Health and wellbeing benefits including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit.
- Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Other benefits including an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more.
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Facilities Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with common maintenance tasks like basic plumbing and electrical repairs. Being able to discuss your hands-on experience in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role prioritises the student experience. Think of examples from your past roles where you provided excellent service, and be prepared to share them.
✨Tip Number 3
Since the job involves logging maintenance issues, get comfortable with using technology for tracking and reporting. Familiarity with maintenance management software can give you an edge.
✨Tip Number 4
Highlight your teamwork experience, as this role requires collaboration with others. Be ready to discuss how you've successfully worked in a team environment and contributed to achieving common goals.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Facilities Team Member position. Highlight your relevant experience in maintenance, customer service, and teamwork.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any previous roles involving general maintenance, plumbing, or electrical work, and include examples of excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to resolve maintenance issues and provide great customer service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Unite Students
✨Showcase Your Maintenance Skills
Be prepared to discuss your experience with general maintenance tasks such as plumbing, electrical work, and plastering. Highlight specific examples where you've successfully resolved issues in the past.
✨Emphasise Customer Service Experience
Since delivering excellent customer service is a priority, share instances where you've gone above and beyond for customers. This will demonstrate your commitment to enhancing the student experience.
✨Demonstrate Teamwork Abilities
Talk about your experience working in teams, especially in a facilities or maintenance context. Mention how you collaborate with others to achieve common goals and resolve issues efficiently.
✨Familiarity with Technology
As the role requires comfort with technology, be ready to discuss any relevant software or tools you've used in previous jobs. This could include logging maintenance issues or using communication platforms effectively.
