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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest student accommodation provider, fostering a diverse and inclusive culture.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks including gym benefits and family leave.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive environment.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: All new hires must complete a basic criminal record check.
The predicted salary is between 25163 - 26681 £ per year.
Job Description
Customer Experience Team Member
Location: Bath
Salary: £25,163 – £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the local area around Bath, especially popular student spots and amenities. This knowledge will help you engage with students more effectively and show your commitment to providing a great customer experience.
✨Tip Number 2
Practice your communication skills by engaging in conversations with diverse groups of people. Being able to connect with students from various backgrounds will be crucial in this role, so the more comfortable you are, the better!
✨Tip Number 3
Get involved in community events or student activities in Bath. This will not only enhance your understanding of student life but also demonstrate your enthusiasm for creating a welcoming environment.
✨Tip Number 4
Showcase your organisational skills by planning a mock event or activity. This could be anything from a small gathering to a larger event, which will highlight your ability to manage time and resources effectively.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Team Member role. Emphasise your communication skills, organisational abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention specific examples of how you've positively impacted customers or students in the past, and express why you want to work at Unite Students.
Showcase Your Soft Skills: In your application, highlight your caring nature and positive attitude. Provide examples of how you've effectively communicated with others and managed your time in previous roles, as these are key traits for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. During the interview, make sure to smile and engage with the interviewer, showing that you genuinely enjoy helping others.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student interactions, showcasing your ability to connect with people.
✨Highlight Your Organisational Skills
Time management and organisation are crucial in this position. Share examples from your past experiences where you've successfully managed multiple tasks or events, demonstrating your ability to stay organised under pressure.
✨Be Ready to Discuss Teamwork
Unite Students values collaboration and inclusivity. Prepare to discuss your experiences working in teams, focusing on how you contribute positively to group dynamics and support your colleagues in achieving common goals.
