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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and plan fun events.
- Company: Join Unite Students, a vibrant community focused on enriching student lives.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive team environment.
- Why this job: Make a real impact while having fun in a dynamic role with varied tasks.
- Qualifications: Looking for friendly, communicative individuals with great organizational skills.
- Other info: Work 37.5 hours a week, including weekends on a rota basis.
The predicted salary is between 23965 - 25410 £ per year.
Job Description
Customer Experience Team Member
Location: Edinburgh
Salary: £25,163 – £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Show your personality! In a role that emphasizes meaningful interactions, let your genuine self shine through during any informal conversations or networking opportunities. This will help you connect with the team and demonstrate that you're a great fit for the friendly environment at Unite Students.
✨Tip Number 2
Familiarize yourself with the local area. Since part of your role involves recommending restaurants and organizing events, having a good knowledge of Edinburgh will set you apart. Make a list of your favorite spots and be ready to share them during your interview!
✨Tip Number 3
Practice your communication skills. As an excellent communicator, you'll need to engage with students effectively. Consider role-playing common scenarios you might encounter in the role, such as helping a student with a problem or leading a sales conversation.
✨Tip Number 4
Demonstrate your organizational skills. Think of examples from your past experiences where you successfully managed time or organized events. Being able to share these stories will show that you have the necessary skills to thrive in this dynamic role.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Team Member position. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your communication skills, customer service experience, and any event planning you have done.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles or situations.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you would handle common scenarios, like answering student inquiries or resolving issues.
✨Highlight Your Organizational Skills
Be ready to showcase your time management and organizational skills. Discuss specific instances where you successfully planned events or managed multiple tasks simultaneously.
✨Emphasize Adaptability
The role promises variety, so highlight your adaptability. Share experiences where you thrived in changing environments or handled unexpected challenges with ease.
