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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a diverse community.
- Benefits: Enjoy flexible hours, a bonus scheme, 33 days holiday, and health perks.
- Why this job: Make a real impact while working in a supportive, inclusive environment.
- Qualifications: A positive attitude, great communication skills, and time management are essential.
- Other info: This role requires a basic criminal record check for safeguarding purposes.
The predicted salary is between 8000 - 12000 £ per year.
Overview
Student Experience Team Member
Be the friendly face that makes every student feel at home.
Location: Leeds
Contract Type: Permanent
Working hours: 15 hours per week, working 2 days out of 7, between the hours of 7am and 10pm. Working mostly weekends but some weekdays required.
Salary: £10,065.60 – £10,672.40 + bonus + benefits
As a Student Experience Team Member, you`ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You`ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences — from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you`ll make a real impact, connecting with students, driving bookings, and helping build a place they`re proud to call home.
Your impact
Responsibilities
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don`t need to fit a box or follow a traditional path – what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what`s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn`t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it`s great to work with US!
In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.
We Believe That Everyone Thrives When They`re Able To Bring The Best Version Of Themselves To Work. So, Alongside a Competitive Salary, We Built a Culture And a Reward Package To Support You In Bringing Your Full, Authentic Self To Work, Including
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There`s even more to enjoy – find the full benefits package on our platform. Alongside all these great benefits to support you, you`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student dependent on you!
Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you`re expecting ordinary, then think again. We`re US, we`re different – and we`re proud of it. How far you could go? Join US and find out.
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Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your communication skills by engaging with current students or staff at Unite Students on social media platforms. This can give you insights into their experiences and help you relate better during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you made a positive impact, as this role is all about enriching student lives through meaningful interactions.
✨Tip Number 4
Be ready to demonstrate your organisational skills by thinking of ways you could plan and run events for students. Having a few creative ideas up your sleeve can set you apart from other candidates.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Team Member role. Emphasise your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted customer experiences in the past and why you want to work at Unite Students.
Showcase Your Soft Skills: In your application, highlight your caring nature and positive attitude. Provide examples of how you've effectively communicated with others and managed your time in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. Make sure to convey your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Prepare to discuss how you handle conversations with diverse individuals. You might want to role-play common scenarios, like answering student queries or leading a flat viewing, to showcase your skills.
✨Highlight Organisational Skills
Time management and organisation are essential for planning events and managing daily tasks. Be ready to provide specific examples of how you've successfully organised events or managed multiple responsibilities in past experiences.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your answers with what they’re looking for. Mention how you can contribute to their mission during the interview.
